Postage

Question

As I was preparing shipping label, I noticed I entered weight as  8 lbs but item is only 8 ounces.  I amended it.  Buyer paid $11.00 for shipping but only $7.00 was charged for the shipping label.  How does the buyer get reimbursed?  Do I need to cancel and relist?

ga_open_box_llc · Accepted Answer

You would just select issue refund under the drop down menu from the order details. It should give you a option for what the refund is for, and select shipping discount  as reason for refund and refund the difference for the cost of shipping.