Post office scanned package then refused to take it | Shipping

munk1b0y · 2024-10-22T19:00:05.765000Z

Hi all. Wondering if someone knows how I need to proceed with this one... I took a package to the post office tonight. It had a pre-paid royal mail 48 hour label, which the PO scanned. They then asked me what the label was, and told me the item was too big to ship (it was a large letter, they claim it needs to be parcel - my own opinion on that is irrelevant). So they gave me the parcel, AND the acceptance slip and said to repackage or pay pay the additional for parcel postage. I've informed the buyer and marked the item as not dispatched - but don't know what the next steps are 'officially'? The postage label has been scanned, so I don't even know if it can be scanned again?! And if I need to pay additional, how do I do it? The local PO are useless and don't explain these things, instead insisting 'this is happening to everyone' who sends via eBay! TIA

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Post office scanned package then refused to take it | Shipping | eBay Community