Pitney Bowes and eBay international shipping
I don't know who the bigger thief is eBay and their global shipping, or the freight handler Pitney Bowes who they use.
I have tried several times to find why my parcel sits with Pitney Bowes for over 21 days and finally accessed eBay help recently.
No help from eBay, so the name is obviously eBay help just a clever name to lull buyers into thinking they care.
I've paid an abhorrent amount of shipping ($319 AUD) to use the Global shipping program, USA to Australia, twice as much as the USPS or Fedex shipping to have it sit being prepared for 21 days so far.
Never have I waited with either USPS or Fedex more than 2 weeks and yet Pitney Bowes has taken in total a whole month for an expedited delivery.
I will never again purchase from a US seller who uses this outdated ripoff Global Shipping.
Get your act together eBay, this is the last time.
P.S. eBay don't butter me up by thanking my 19 years of buying on your site as loyalty, my loyalty is wearing very very thin
me27739
·8 months agoI've been waiting for an order from the UK to arrive for 21 days using this "expedited shipping" method from Pitney Bowes. Now the package has arrive in my State, and has been to 3 different cities, and nowhere can you figure out what carrier actually has my package.
With so many other affordable shipping options with fast delivery available, I also don't know why this is still an option for ebay sellers. Seems to me sellers would want their customers to be happy and receive their packages in a timely manner.
eunoisis
·2 years agoOK... this sucks!
Paying an incredible 107 U$D NET shipping fee (without the upon that added taxes, etc fees) for an item that usually goes for less than half to get it to Greece from US (I have one same shipped 2 moths ago with USPS and delivered in no more than 20 days) ! And what I have got? Well to make it short... let's just say that I'm still on hold ... ! Get a picture of what "EIS" means after all reading below:
Thu, Jun 20 Shipment history
panithanp
·2 years agoI am having the same problem. My international shipping form the Us handed over the item to pitney and bowes from ebay’s international hub since June 6 and no update since what so ever. I have try and try to look for enay contact ro get help but i cant find. This is the worst experience i ever have with ebay and it would be my last trasaction with them.
dbartlett-8528
·2 years agoI’m going through the same nonsense with eBay and their awful “Expedited International Shipping†mode, although unlike the O.P., I did not select it, but rather it was the default and only manner of shipping on an item I purchased from the U.K. (shipping to U.S.A). And I was only informed how awful a mode it is after purchase was made and eBay sent an email notifying me of a THREE And ONE-HALF WEEK later delivery date. When I protested to the Seller that I would pay above and beyond to have the item shipped in a faster mode, she argued that the program is fast, nevermind those “outside delivery projections.†Presently my item sits at Pitney Bowes, I am told, where it has been for 7 days——that’s 7 days on top of the already 10 days it took to reach Pitney Bowes. 17 days. Where does it end? Shame on eBay. The Seller too has lost much credibility (not to mention repeat business). I won’t quickly forget this.
anap-2878
·3 years agoHi! I have the same problem as you. Did your package arrived? Or you opened a not received claim and got a refund?
dedededadada
OP3 years agoThanks, I'm aware eBay don't monitor on here, it's just a silent dig to their delightful message each time I was transferred to yet another useless help department. "Please hold while we transfer to a department who will be able to assist you, thank you for your 19 years of loyalty"
I paid a huge amount for so called expedited delivery on a very rare item.
There should have been no problem whatsoever with the item being shipped.....no answers, no explanation....nothing.
EBay said they'll look into the matter, may as well be looking into a mirror to be honest.
Now, I'll have make a claim against the seller, not his fault, for a full refund, not a small amount either, in excess of $600 aud.
This is the very last straw with eBay and their useless global shipping. I've had problems before but never to this extent.
ms.rodriguez*
·3 years agoDon't make the claim yet unless the latest arrival date has arrived by alot. With the new EIS program, the refund would come from Ebay, not the seller. I am not sure how the GSP works. I can tell you that as a seller, I have had had 4 separate sales to Canada. One shipment took about a month to arrive. That buyer lived in the farthest area in Canada away from NY. (I forgot the name of the town.) Anyway, all of the items arrived and the buyers were happy. Hopefully the new program is faster to Australia.
Ebay customer service often will tell you anything just to get you off the phone. You get better help here from the many volunteers here. Goodluck.
fab_finds4u
·3 years agoeBay isn't here so them buttering you up isn't going to happen.
eBay has replaced GSP with EIS but your seller hasn't been phased in yet.
It only takes a few days to leave the shipping center so there must have been a problem with the item. You should've been refunded if it wasn't eligible.
Go to your Purchase History if the expected delivery date has passed and file a not received claim.