Packages Returning Without Explanation â€“ Need Help! - CN 22 form? | Shipping

artealterada · 2024-10-11T14:31:54.327000Z

Hi everyone, I'm experiencing an issue with packages being returned to me without explanation, and I'd appreciate some guidance. I'm based in Brazil and my customers are in the United States. The packages seem to be returning as soon as they arrive in the U.S., although some of them are delivered without any issues. All the packages contain the same type of products (altered cards), and I fill out the shipping information in the same way each time. I've included an image to show how I package them. Am I doing something wrong with the shipping details? Has anyone else who sells to the U.S. faced this issue? Iâ€™m using the CN 22 customs declaration form, but Iâ€™ve noticed that the version provided by the Brazilian postal service is a little different from what I've seen in other countries. Different countries seem to have slightly different forms, though the general principle appears to be the same. Is this normal, or could it be contributing to the problem? Iâ€™m fairly new to eBay and currently on my third batch of sales. In the first batch of 10 auctions, I had one package returned, but in this third batch of 8 sales, 4 packages are being returned. The contents and shipping details are consistent across all shipments. Any advice or similar experiences would be greatly appreciated! Thank you!Image from one of the labels I used here. Address and names blurred but correct ðŸ˜‰https://drive.google.com/file/d/1camYWY67X10Q2ydyrl9t6dApRd5YS99e/view?usp=sharing

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Packages Returning Without Explanation â€“ Need Help! - CN 22 form? | Shipping | eBay Community