Locked
Discussion interactions are currently paused.
"PACKAGE RESEARCH CASE CLOSED"--but no information provided???
A buyer who is being really patient so far asked me to see if I could find out where his package might be in the shipping maelstrom that has gripped USPS, so I opened a "package research case." After two days, the eBay tracking showed "PACKAGE RESEARCH CASE CLOSED" (there was never a notation of a case even being opened on USPS tracking), but I have not received any information or update as to why it was closed. I tried the USPS automated phone system, but got the same thing--nothing. As is, I have no idea if it was closed because it was found, lost, or simply still unaccounted for (which would be odd to close the case). Is anyone familiar with this process? The buyer has been great and I really want to update him, but can't with a closed case that doesn't say why it's closed.
kh-leslie
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
simba6
·2 years agoCall the 800 number on the USPS web site. They can pull up a lot more info than what is on line. I have had a number of packages found that way over the years.
carlmarxx
·2 years agoThe 1800 USPS can't pull up any internal tracking ! I only has the website tracking !! Go to the PO and hae them run it in the internal tracking system..
carlmarxx
·2 years agoGo to your P.O. and have them use the Internal tracking system. They may have found something on the enteral scan that is why case is closed .
va-8501
·5 years agoIt looks like ebay is trying to give sellers some relief. Ebay will not force a refund for INR until 10 days have passed since the last tracking update in the tracking history. If you open a USPS Search Request this entry transfers over to the ebay tracking history:
Hopefully, ebay will recognize this as something in the tracking history that will grant the 10 day reprieve before demanding a refund. If nothing else it shows the seller is doing their due diligence. Even if there is an entry for "CASE CLOSED", it's an entry in the tracking history. I don't agree that 'CASE CLOSED' means the item is lost. It just as well could be interpreted as item found and is moving along. (😃 I have a bridge in Brooklyn that I'd like to sell you 😄). I had a case closed a few days after I opened it, but then a few days later the item got delivered. Maybe just coincidence, but in the 20 years of doing this, USPS has never lost one my packages.
carlmarxx
·2 years agolooks good.
68barbie
·5 years agoThat happened to me last week as well. They had the nerve to send me a survey the day after to see if I was satisfied with the response. There was no communication whatsoever to my case so you can imagine my answers to the survey. When the buyer saw the "Case Closed" notation in the tracking it was like pouring gasoline on a fire and he demanded a refund right NOW. I had no choice but to refund him and then file a claim with the USPS. We'll see how that shakes out or if I get to totally eat a $99 sale.
-C
jerryspens
·2 years agoYes me too! The post office is horrible that way. It makes me feel like they just don't give a **bleep**! My buyer is waiting too, and after ONE DAY, i'm reading CASE CLOSED, but no call, and no explanation? Why? It shows where it went and died (The Grand Rapids sorting Office). So if they looked there, they should find it. Check the floor, the machines etc.) Don't close the case until you either find it, or pay for it. I'm getting really tired of this kind of service, especially since they have the gull to up their prices every year. You would think if they are asking for more money, we would see an improvement in their service, but it has gotten worse. I have always gotten a bad attitude when dealing with postal workers. If they don't want their jobs, why not let someone who actually cares about people take it. Get rid of these people. I've also had expensive pens stolen. Don't you have cameras? Come on USPS you can do better than this. I'm going to try to open the case again. If it won't let me, I'm not sure who to call, does anybody know?
buyselljack2016
·2 years agoan employee must close within 3 days.