Package Lost in Mail - What to do? | Shipping

braser_0 · 2024-05-02T16:44:54.685000Z

Hello! Recently I sold an item on ebay and shipped it out as normal. The tracking was updating at every stop for awhile and then just stopped. It got all the way from Philadelphia to San Fransisco before idling. I shipped it on April 8th, the buyer reached out to me saying they still didn't get it and still want it. So I responded back telling them I would reach out to USPS to see if they can do anything. I initiated a missing mail request on April 25th and nothing has changed since then. I haven't heard anything from the buyer since but I'm just wondering what to do now. Should I wait longer for the missing mail request to possibly find it? I was also thinking about refunding the order and trying to submit an insurance claim. It was shipped with Ground Advantage so I think its insured for up to $100 which is more than enough to cover everything. I've never done that before so I don't know what the process is like. Here is the tracking number for it: 9434609105465007886142 Any help or advice would be great, thank you!

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Package Lost in Mail - What to do? | Shipping | eBay Community