Package failed inspection / liquidated
I sold three items to a good regular customer of mine. I shipped them in two separate packages to a third party distribution center in Kentucky. Both packages arrived at the center. The buyer received one. The second package has a message stating "Did not pass inspection - liquidated". I have insurance on it.
I have been using Ebay for about 20 years. First time I had this issue. Can anyone shed a light on this for me? Thanks.
24 comments
simba6
·6 months agoSome countries have very strict safety rules on toys. Toys without the package won't have the required age range or the CE mark. Sounds like that is what happened.
mam98031
·9 months agoOld thread.
dreadnok4life
OP1 year agoOkay. Thanks for the responses. I asked A.I. this topic and this is the answer I received.
When an eBay International Shipping (EIS) package fails inspection and its contents are liquidated, it means the item was deemed undeliverable by eBay, its carriers, or hub operators, and eBay has taken ownership of the item. The item is then sold to a third-party "liquidator" who may resell it if possible. Title to the item automatically transfers from the seller to the liquidator or eBay, and any proceeds from the sale go to eBay, not the original seller. This can occur for various reasons, including an incorrect, incomplete, or inaccessible delivery address provided by the seller, or if the item fails customs inspection or other processing requirements. Once the item reaches the EIS hub, the seller's responsibility ends, and the matter becomes between the buyer and eBay. The seller is not responsible for the liquidation or its outcome, and the buyer may be refunded under the eBay Money Back Guarantee if the item does not arrive or is not as described.
robbie31415
·1 year agoI've had a few items liquidated by eBay.
Ive kept the money everytime and eBay paid for refund.
By telling you its liquidated means they just gonna add it to a bulk shipment that eBay sells to one of their liquidation partners.
Since you keep the money, you have no rights over it.
albertabrightalberta
·1 year ago@dreadnok4life
Were you shipping unpackaged toys to the UK?
Here's another fairly recent thread.
https://community.ebay.com/t5/Selling/help-with-a-restricted-item-sent-to-the-UK/m-p/35081945
Found the thread:
https://community.ebay.com/t5/Selling/Prohibited-goods-return/m-p/35189313
mam98031
·1 year ago@dreadnok4life
More info please.
Are you selling these to international buyers using EIS?
What type of products are these?
krazzykats
·1 year agoLoose GI Joe action figures and accessories on this id.
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mam98031
·1 year agoThat isn't enough information and we don't know if they shipped, whatever they shipped, from a different account. Just asking, they don't have to answer my questions.
dreadnok4life
OP1 year agoThey were toys. Plastic action figures. I used Ebay International shipping in Kentucky. I sent two packages, both with similar items to the same buyer via USPS. 1 package made it all the way to the final destination (New Zealand). The second one never showed up. When I checked the tracking number it acknowledged someone had received it in Kentucky at the EIS. It also stated "Failed Inspection" and "Liquidated". Both were packaged very well. One failed inspection, the other one didn't.
Liquidated would seem to me to mean they destroyed the contents of the package because it failed their "inspection". I received no notification, explanation, or proof any of that actually happened. Other than the description attached to the tracking number. I have been trying to gather more information from Ebay, but it seems impossible to speak to a live representative.
I am very curious about liquidating items. If I had shipped a Stradivarius Violin would they just arbitrarily throw the item into a wood chipper if it failed their "inspection"?
The lack of transparency is very sketchy.
mam98031
·1 year agoSo you use EIS, and the processing hub you ship your items to is in Kentucky.
Look at the policy carefully.
https://pages.ebay.com/internationalshippingprogram/seller/terms/
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shipping-program?id=5348
https://www.ebay.com/help/policies/prohibited-restricted-items/prohibited-restricted-items?id=4207
https://www.ebay.com/help/policies/prohibited-restricted-items/international-trading-policy?id=4338
Identify where the problem with you and the policy actually occurred. Then you will have a much easier time making your case to Ebay. You will need to do your homework here as there are details that are important.
powell-collectibles
·1 year agoI thought that EIS uses a site in Illinois, and EISD uses Erlanger.
mam98031
·1 year agoDepends on where the package is going. As far as I know Ebay has processing hubs in Illinois, California and Kentucky. But I'm not sure what destinations are handled from each hub.
powell-collectibles
·1 year agoWell, looks like I was wrong that EIS does not use Kentucky. I checked out the seller items, and he is using EIS, at least for the one that I spot checked. All of my GSP items would go to Kentucky, then when that program ended every single item went to the Illinois location. So, not sure if it is about end location, or just seller location. or maybe a combination of the two.
roun20
·10 months agoJust had this happen with a Polaroid camera from the 30s going to China item arrived at eBay hub outside chicago and failed inspection and was liquidated luckily I know someone who works in that facility Item was shipped in its original packaging in a real sturdy box and bubbled wrapped somehow shipping box was heavily damaged was told it looked as if it had hit the floor in a sorting facility and than ran over so your items could have possibly been damaged
clarkc9
·6 months agoHey! Long shot, but if you still know someone could they check on my item? I can give you more details if that’s possible. It was a handbag.
janet9988
·6 months agoJust let it go.
fastkc
·9 months agoI agree. I just had an item 'liquidated' as well. I don't like this at all.
funfactorychannel
·9 months agoIf i was the inspector I would have kept the violin, and said liquidated. 👿👹 No one will know and knowing was half the battle. lol
clarkc9
·6 months agoHey there,
Just had a very similar experience with a rare high priced item. No details provided about a failed inspection and eBay customer service at first claimed nobody can contact the EIS Hub but as soon as I mentioned contacting an attorney, was told management from Hub would be emailing in 5 business days. Never happened.
I read the policy. Doesn’t make it any less shady. I want the item returned, not the payout. The lack of transparency is shocking. Terrible customer service.
simba6
·1 year agoToys without the package can have issues to some countries. They need to see it's got a CE mark and such.
Where was it going? That can hold a clue. Some countries in Europe have some very strange toy laws.
I once got a plush Tiger of the Wind toy and it's cloth horns were made curved back. Looked like shrimp. Guess points are not allowed. Never saw that plush made that way before.
Don't like the sound of " liquidated "
krazzykats
·1 year agoMaybe hazmat? I’d suggest calling the center in Kentucky to ask.
It would also be interesting to find out why the G.I. Joe stuff was rejected.
á“šá˜á—¢
relicpeddler
·9 months agoMaybe the inspector collects GI Joe stuff and it got rejected into his collection.
clarkc9
·6 months agoExactly. No transparency in this “failed inspection†process.
martin2001
·1 year agoIf you indicated what was in the packages, the destination country, the value of the content, someone could shed light on this