Newly created templates lose selected carrier options when listed | Shipping

jewal-9896 · 2025-12-05T00:02:07.277000Z

Just curious if anyone else has run into this. I have a number of template so creating them is not the issue. Two days ago I created a new template and, as I do with most of my templates, I added Media Mail and Ground Advantage as my primary carrier options. The first clue that something has gone wrong is that when I went to use the template, the Ground Advantage option was gone. Whether or not I add it back makes no difference. When I go to actually list the item, I get an error telling me that I need to select a valid shipping option. This prompts me to go back into the listing and correct the issue. When I scroll down, both carriers have been removed. I deleted and created another template and ran into the same issue. Additional info: I can add the carriers to a failed listing and save it as a draft. When I do, both carriers are still present. It isn't until I actually go to list the item that I get the error and find that the carriers are gone again. I can list my items using the generic eBay listing, which then requires me to add all of the information that a template saves me from having to do. All of my old templates, those created more than a week ago, all still work. It is only the new template I created two days ago (12/2/25) that has this issue. Yes, I have reported it to eBay. Waiting to see if I'll hear from someone, which almost never happens, or if it will magically fix itself, as so many other problems seem to do.

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Newly created templates lose selected carrier options when listed | Shipping | eBay Community