New Seller here. I had a mixup in my customers orders. How to proceed? | Shipping

yunity_beauty · 2023-09-01T01:06:03.512000Z

I had 2 orders placed and I just got a message today from a customer showing me a picture of the other person's order. I'm assuming the shipping labels were mixed up.The person who messaged me is willing to return the item as long as I pay for the shipping label. In the meantime I will be mailing them the order that they placed so that they receive it on time.I also contacted the other person and let them know what happened. I haven't received word from them but also offered to do the same (provide return shipping label + mail out the right order to them immediately).I do know how to purchase another shipping label to send out the identical item through "Orders > Paid and Shipped > View Order Details > Purchase Another label"How do I send out a return shipping label without starting a return? This is my first mixup so any tips are appreciated.

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New Seller here. I had a mixup in my customers orders. How to proceed? | Shipping | eBay Community