Negative Feedback In Regards to Shipping Issue Outside of my Control | Shipping

peeplescollectables · 2024-01-03T05:38:12.742000Z

I haven't posted on this board much in the past 3+ years I've been ebaying, but so far my topics have been about how to deal with negative feedback and the issues with eBay standard delivery. Today, after nearly 2 years from my last post, I'm here to ask for advice about something concerning an issue that blends both of those issues together into one beautiful dump of "what the hell, man?" I noticed I received negative feedback this morning, which was a bit disappointing since I was about a month away from going back to 100% positive, but such is the way of e-commerce and dealing with strangers on the interwebs. Surprisingly though, unlike previous negative feedback where there was some level of extortion, this buyer simply left me a bad mark because of eBay standard delivery. Here's their comment and the response I just posted: As you can see, the buyer had no gripes with anything that I did, just the fact that ebay standard delivery is trash. But my listing had an option to use USPS ground advantage, which I'm sure my buyer didn't choose because it costs more than twice the price of what they paid for the playset of cards. I've considered dropping ebay standard delivery and my cheaper listings for quite some time just because of the consistent issues I've had with it, but that's a conversation for another post and also literally my most previous post from 2 years prior. Anecdote aside, I'm posting here today to know if there is anyway to remove the negative feedback since the buyer's comment seems to indicate that I didn't do anything wrong, just that the shipping that THEY chose was subpar. I know you can always reach out to the buyer to request revision, but I went ahead and immediately blocked them since I feel anyone who would just leave negative feedback that quickly and without reaching out first is not worth my time. I considered reporting the buyer as well, but the provided options to report them on don't seem to really match my situation...I could see an argument for"Buyer demanded something that was not offered in my listing" or "Buyer made a false claim" though both of those seem to be stretching a bit and not really applying in this specific context. Happy to hear any feedback about how others would deal with similar circumstances!

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Negative Feedback In Regards to Shipping Issue Outside of my Control | Shipping | eBay Community