His payment is on hold. How do I do this? And can I change my item to will ship if he has already paid but payment is on hold?

@sarah11112013, Your payment may be on hold, but it can be refunded. Read the info in the link below. scroll down to the new or infrequent seller header.https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816 "It weighs 5lbs. Box is 10x10x5. I am pretty new and looking to quickly sell items simply in my area. Plus, shipping is complicated and not sure what to charge if I do not have their address. I thought price of shipping would make m...

My buyer paid already but wants refund because he did not realize my item was for local pick up only | Shipping

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My buyer paid already but wants refund because he did not realize my item was for local pick up only | Shipping | eBay Community