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Lost claim denied through PIP refunded buyer
Buyer submitted a lost claim on some items I shipped him.
Tracking shows as “in transit”
buyer and I had honest conversation and there’s no harsh feelings between us he allowed me to go through the entire process until the very last day when I was forced to refund him just incase the package showed up during this time.
I refunded the buyer since I bought insurance for the package even have signature required.
Now I filed a lost claim with ShipCover and provided the buyers lost claim and how I refunded him and they denied my claim saying the package is still in transit.
Package has been in the same status since September 19th it is now October 17th.
i am out $660 and not sure what to do. This whole situation is very frustrating.
kh-tuna
·4 months agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
shipcover
·4 years agoI'm sorry you are having difficulty with your claim. However, we have no record of denying a claim for the reason you stated. Can you please provide your claim number?
ami-5786
·4 months agoCan u plz help with my claim