Item never arrived after Ebay Authenticated a purchase

Has anybody here ever had an issue with not receiving their purchase after Ebay authenticated an item? I purchased a coveted and hard-to-find purse from a seller in Japan. The seller shipped it pretty quickly and it was received at the Ebay Authentication Center. After item passed authentication, I received a Fedex tracking number with signature confirmation for my item but it got stuck in â€œLabel Createdâ€ and no more movement after that. Iâ€™ve contacted Fedex and they stated they donâ€™t have the item in their possession. Ebay doesnâ€™t know where my item is either.

pbnjellybean26

441 View listings

Posted 2 years ago·Last reply 2 years ago

5 comments

kensgiftshop

·2 years ago

389 View listings

A day after the estimated delivery date Ebay gave you, open an Item Not Received case.
Go to your purchase history and click I didn't get it in the menu next to the item.
The seller will have 3 days to provide a tracking number showing it was delivered or refund.
If they don't, return to the case on day 4 and ask Ebay to step in.

martin2001

·2 years ago

56060 View listings

Beautiful! The seller sends the package to ebay as mandated, ebay loses the package (probably someone liked the purse and kept it as a souvenir) and the seller is responsible for the loss. Ebay has already stepped in ... when they lost the package.

kensgiftshop

·2 years ago

389 View listings

Since Ebay has taken possession of the item, they should take care of it if it never reaches the buyer.

wastingtime101

·2 years ago

0 View listings

@martin2001 wrote:
Beautiful! The seller sends the package to ebay as mandated, ebay loses the package (probably someone liked the purse and kept it as a souvenir) and the seller is responsible for the loss. Ebay has already stepped in ... when they lost the package.

Why do you think the seller is responsible for the loss?

If the seller can prove delivery to the authenticator as outlined below, eBay takes responsibility for refunding non-receipt claims.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210#section4

What sellers need to know when shipping orders

The authenticator's address will be provided to the seller in the Order details. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address.

Evidence of successful delivery to the authenticator
We require all of the following to prove a successful on-time delivery:

Tracking number from an integrated carrier which was uploaded to eBay and shows a shipping scan before the latest estimated delivery date;
A delivery status of "delivered" with a receipt scan by authenticator;
The date of delivery;
The recipient's address, showing the authenticator's address that matches the one found on the Order details page; and
Signature confirmation, on orders with a total cost of $750 or more. Learn more about our signature confirmation requirements

We strongly recommend purchasing shipping insurance for high value orders.

wastingtime101

·2 years ago

0 View listings

File a non-receipt claim @pbnjellybean26 .

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042