Item DELIVERED, but Tracking number isn't updating?
Happy Monday everyone!
To sum things up in a quick nutshell...
I sold and shipped and item on time, with tracking via eBay USPS. Shipped on September 27th, and the tracking shows Destination Processing in the destination city on October 6th. I assume it was delivered the next day, as I reached out to the buyer and they confirmed that it was delivered that day successfully, and all was well.
The payout is still on hold, and nothing seems to be happening. Everything has been going well, and I have never had any issues with shipment tracking not processing correctly.
Has anyone ever dealt with this before? If so, what were the next steps you took in order of getting this processed and moving forward...?
Thanks in advance!
Your help is GREATLY appreciated!
kh-light
·7 months agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
bonanza125
·7 months ago@rhin_3494
This thread is from 2024. The OP is long gone.
yorbestbuys
·10 months agoOpen the "Manage all Orders" page. Scroll down to the specific order, that you know had been delivered, but still shows "shipped". Next to the image of your product, should be buyer's name. Below buyer's name should be the product description and below that should be the tracking label, with the tracking number below it.
If there is an "edit" label next to the tracking number, you are good to go. If not, then you can no longer do anything about your issue. So, if the "edit label is there, click on it. A menu will open up saying “Add or edit tracking numbersâ€. All you have to do at this point is click tab saying “Save and continue". The menu will then close and at the bottom of your screen a brief message should appear showing “tracking updatedâ€.
Thereafter, when you close the eBay page completely and reopen it about 5 minutes later, your shipment should no longer show, “shipped†but instead show “deliveredâ€.
This worked for all my late deliveries, where I could still edit the tracking number.
rlradski
·1 year agoHoly cow! This community is awesome and glad this was asked! I am new at selling ( on my husband’s account and he’s sold, but now I am too). Package tracking stalled in LA when it was going to Oregon! I was freaking out! The hold released and I got the money, but was waiting to get a complaint of undelivered package.
I guess it happens all the time?!? And eBay seems to be on it even if it does turn out to be undelivered!
USPS……we do what we can do
grafiksolutionsco
OP1 year agoI ended up calling eBay, and they said that they had confirmation from the buyer that it was delivered. Before I read the replies to this post, I had contacted the buyer and made sure they had arrived safely, and all was well. I am assuming eBay checked the corresponding messages and saw proof of delivery that way, not sure.
Anyways, they made me wait on hold 7-8 times within the same call, and manually processed that payent through. The tracking info still shows that it is still NOT DELIVERED.
Thank you all to replied to my post, I know how valuable your time is, and I appreciate your help more than you know! Thanks again, and happy selling! 🙂
mpiette6
·1 year agoim having the same issue with one of my shipments. How long did they hold your funds? ebay has been no help answering any of my questions
rhin_3494
·7 months agoWhat number did you use to call eBay because I cannot get anything from Google or anywhere else a phone number to talk to anybody if you could please let me know because I am having the same issue the item I sold was delivered on the 26th of February and it is now getting ready to be the second of March
simba6
·1 year agoDon't contact the buyer and give them any ideas. I have had many packages delivered that never got marked delivered. Just have to sit tight and see what happens. The hold will time out on it's own.
elpie_26
·8 months agocontacting the buyer is a better idea than waiting... lol
kensgiftshop
·1 year agoThere's nothing to do but wait until the hold is released.