item damaged in transit!!
We sold and shipped a beautiful lamp!! Buyer contacted us today the glass is broken and metal bent!! We packed it well and shipped it?? What do I do now??
2 comments
We sold and shipped a beautiful lamp!! Buyer contacted us today the glass is broken and metal bent!! We packed it well and shipped it?? What do I do now??
mtgraves7984
·2 years agoIf your buyer is only messaging, you don't have to do anything yet.
If your buyer has opened a Return request, you'll either have to 1) refund them in full now without requiring a return to you or 2) approve the request (which will supply your buyer with a return shipping label) and refund them in full after the broken lamp makes it back to you.
kensgiftshop
·2 years agoBuyer needs to start a return stating it was damaged.
You either accept the return and pay return shipping or refund and let them keep it.
If you want to file an insurance claim.
Ask the buyer for a few pictures of the item and package, then refund the buyer.
Have the buyer hang on to the item and package so it can be inspected.
You file a claim with the carrier.