Locked
Discussion interactions are currently paused.
Item damaged during shipping
I sold a pack of rocker arm to a buyer. The issue came up: buyer stated the item box arrived damaged and one item was missing. (Personally I don't trusted him because the rocker arms were packed and sealed inside plastic wrapper and the package was packed well, he may just want to replace a piece, who knows). I was trying to file a claim as the shipper but system doesn't allow me because the label was purchased through eBay. After 10 days, buyer contacted me again and I ask him to file a claim. He opened a return request with a reason saying there was a item missing. So I contacted eBay 3rd time and eBay let me contact UPS for claim. I did contact UPS for the claim and make the claim opened.
My question is: When I know an item will come back missing a part, and this rocker arm set will not be resalable, what is my best resolution? I can accept the return, Give a full refund, Offer a partial refund or Send the buyer a message. I may end up losing shipping + return(free shipping and return) + item cost(without a piece can not resell). I was thinking I set the item price too low and make people hate me.
kh-stanley1
·3 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
jsinerchio
·3 years agoBuyer should be required to provide detailed pictures of received packaged, before opening it.