Is there any way to tell what a EIS buyer paid?
Besides the item price and the domestic shipping price, Is there any way to tell what a EIS buyer paid for EIS service?
By the way, did anyone else notice that EIS orders now have a globe icon instead of a truck icon on the seller hub?
inhawaii
Posted 5 months ago · Edited 5 months ago·Last reply 5 months ago
10 comments
inhawaii
OP5 months agoI used to be able to get this info from the "order detaIls" page.
I don't see it anymore.
I had 2 EIS sales the other day and was just curious what the buyers paid for EIS.
The "What the buyer paid" section only showed the item price and domestic shipping, nothing else.
I know who would know!
@wastingtime101
wastingtime101
·5 months ago@inhawaii
Answers upthread are correct. You can find out what the buyer paid by generating a packing slip. It will show the total shipping cost buyer paid, so just subtract the domestic shipping amount. It will also break out VAT/GST onto a separate line so you can see what they paid in taxes (separate from import fees, if applicable).
If a listing is still live, you can go to the live listing and change the country and see the rates offered to the buyer. Don't forget to change location back to the US before closing out the shipping details tab or it will mess up your searches. That's fine for single items. Stupid eBay changes from a few years ago you can't see cost for multiple items by doing that. 😡 Good thing I don't have time to get into that right now 'cause I could rant.
marnotom!
·5 months agoFind the URL for your listing and copy and paste it into a private/incognito browser tab. You may need to finesse things to get the listing to show as it’s a completed listing.
Once you’ve got the completed listing page up and ensured that the shipping price to the hub is displayed and accurate, go into the shipping section and change the shipping destination to the buyer’s country and, if necessary, postal code.
What should come up on the listing page is the appropriate section is the full eIS shipping charge (charge to the hub plus hub to buyer). If the buyer is paying import fees at Checkout, those fees should also show up on the listing page.
lacemaker3
·5 months ago@marnotom!
This is great, this is the only way that works as far as I know, if you're not the seller, anyway.
However, if the listing is ended/out-of-stock, and you're neither the buyer or seller, then the page does not show the import fees that were charged (if they were paid at checkout) only the total shipping costs. The import fees if they are prepaid, and the warning that import fees may be charged if they are deferred, are only shown on active/in-stock listings. Is this different if the seller views the ended/out-of-stock listing?
I had some difficulty finding listings with eIS that had a choice between deferring the import fees, or paying them up front. I wanted to show what both options look like.
But I did find this pair of listings, one of @inhawaii 's sold/out-of-stock listings, and a similar active/in-stock one with eIS from another seller. (I suspect the choice is there because these are higher priced, around US$250. EDIT: no, it doesn't seem to be the price point. Category, maybe?)
marnotom!
·5 months agoThanks for correcting my brain fart on the point about the import fees being viewable on a completed listing, @lacemaker3. I'm not sure if those import fees are viewable by the seller or not. They certainly wouldn't be if the listing is being viewed on a desktop browser in private/incognito mode without the seller actually being logged in, as you suggest.
I have yet to figure out why eIS sometimes offers buyers a choice between DDP and DDU shipments and sometimes it doesn't. I think the DDP shipments to Canada are handled through Asendia and the DDU ones are handled through DHL, but I have no idea if this is significant.
gurlcat
·5 months agoThey've used the globe symbol for EIS in the Orders page for "quite a while" but I could only make a wild guess - couple years???
iamalwaysright
·5 months agoAsk them I guess?
stephenmorgan
·5 months agoSort of.
If you print a Packing Slip it will show the total the buyer paid for shipping. Deduct the amount that you were paid and the balance is what EIS charged them.
I say sort of because if any of the shipping parameters changed from what you had in the listing to what the actual parameters were when you purchased your label then it could change what the buyer would pay to EIS.
Example, if you had the shipping figured at 5 pounds but when you shipped it was only 2 pounds then EIS should only base their weight on the 2 pounds and not the 5 pounds you had in the listing. If it was 7 pounds instead of 5 pounds then there should be a price adjustment also. Same with different box sizes.
The Packing Slip does not adjust so you won't know if there is a price adjustment.
a_c_green
·5 months agoI've seen the total amount paid by the buyer in the right-hand column of the Shipping label form, prior to my purchasing the label, although when I went back just now for another look at a previously-shipped international sale, I cannot find that amount paid anymore. It seems to have gone away after the label was purchased, leaving only the purchase price of the item and the fees deducted from my payout.
Next time I have an international sale, I'll take a closer look before buying the label, because I think the initial amount shown there does include the international shipping fees as part of the total.
stephenmorgan
·5 months agoI have my shipping labels turned off to not to show the shipping fee but it is on the Packing Slip. This one was going to Canada. About half of the fee is for sending to EIS and the rest was for EIS to send to Canada.