International shipping - tracking | Shipping

boutique5280 · 2023-06-01T14:00:08.564000Z

Hello, I opted out of the NEW international shipping program. 2 of my items were purchased before I had opted out. I shipped both to the shipping center in IL. This was the beginning of April. One Buyer is contacting me now to say they still have not received the item. When I check the tracking (thru Ascendia US) the item shows that it has been in the (international) destination since April 20th. The question is, if it is the sellers responsibility to get the item to the IL hub, then who has the responsibility to track and provide the details to the buyer? I have responded with the information that I found and sent a screen shot of the tracking. The item shows that it is to be delivered June 7. The item destination is Kuwait and the cost of the item was almost 200 US. I can see the frustration for the buyer that it takes this long to receive. This is one of the reasons that I opted out of the program. It is not worth the hassle IMO.

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International shipping - tracking | Shipping | eBay Community