International Buyer hasn't received item and asks if they should file claim with ebay | Shipping

gal220joy · 2024-03-23T01:21:49.401000Z

Sold item to buyer in Japan. Tracking says its been delivered in IL (presumably ebay consolidation center but don't know for sure) but has now been sitting there and buyer has received ebay notice to leave feedback saying item has been delivered. Buyer wants to know if they should file a claim against ebay for non-delivery and for refund. Should this be the first step? I realize I may be responsible to refund buyer eventually, but do you think it's worth a try for buyer to file claim with ebay? And what can I do about this? Thanks.

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International Buyer hasn't received item and asks if they should file claim with ebay | Shipping | eBay Community