If a Package gets lost or damaged with Insurance through ebay please read this.
Summary: La discusión aborda el tema de los paquetes que se pierden o dañan en el tránsito con seguro a través de eBay. Aunque los participantes no proporcionan contenido específico en sus respuestas, el título sugiere una conversación sobre procedimientos o experiencias relacionadas con la gestión de reclamaciones de seguros en eBay en caso de problemas con el envío de paquetes.
This may have been covered already , or maybe I am naive . If your purchasing insurance through ebay do not call them to get a claim resolved . Call pip . I shipped a package April 6th . It quit moving April 9th . I ended up filing a lost package may 5th through ebays system. Today May 18th at 10 am I called ebay . After (not exaggerating) 5 hours and talking to 5 different people including a supervisor , my issue was not resolved. I was checking on the status of my claim. The 1st person I talked to said its been long enough we will process your claim within 24 to 48 hours . Great I thought . 10 minutes later they pulled money from my account and refunded the buyer . Not a small amount the order was 400.00 . WHAT???? So I called back immediately . The 2nd person I talked to was no help , nothing mentioned about a resolution I tried to explain I have not had the insurance resolved . I demanded a supervisor because this was not right . After talking to him , I thought maybe if I can find someone in the US they might be able to understand whats going on . 3 calls later I found someone who could speak good english . Not once did Ebay direct me to pip or suggest getting ahold of them . I found pip (parcel insurance plan ) that ebay uses luckily after clicking on a few different links I called pip and with in 2 minutes I had the claim resolved .
I decided to call ebay back and try to help them and share the info I just found . It would have been so much quicker and less stressful if they were to guide me there . The lady that I was able to contact through ebay was the same way . Did not listen to me about what I was trying to tell her and explain what I had found . Just reading off a screen , with answers, on what ever question she typed in there . Completely off topic of what I was trying to say . I finally gave up . Ebay needs to train better on this . Posting here to help someone in the future .
lakefor94
·4 months agoGoing thru the eBay call centers can certainly be time consuming and ineffective at times.
I just come here to the boards with any questions, show a little patience and everything always gets resolved to my satisfaction. Easy peasy, @208picker
As a fulltime seller, can't remember the last time I spoke with eBay over the phone. Probably 2019 or thereabouts.
babyers88
·4 months agohttps://www.ebay.com/help/selling/shipcover/shipping-insurance?id=4643
208picker
OP4 months agoExactly , why didn't ebay point me in that direction ? Even after talking to 5 different people.
tobaccocardyahoo
·4 months agoI never insure with PIP.
Probably never will.
I can pack adequately.
I use USPS exclusively and it pays my lost shipment claims (which are rare) promptly with minimal hassle.
Everything is handled online which suits me fine.
kwiktrade
·4 months agoThere have been a lot of eBay letter packages getting lost or damaged lately, Quite a few are never scanned after leaving the distribution center. I can not find a simple solution for this except give the customer a refund
or reship and risk losing this one too. This is eating up my profits.
USPS does not track eBay letter postage and if the customer isn't happy after supplying tracking info from eBay we have to let eBay settle with the customer which many customers would rather just leave negative feedback. I have had a few which seemed to just be trying to get extra merchandise