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I was charged $1200 by UPS for shipping underpayment issue
I NEED SOME ADVICE
I sold a karastan rug (12x8.8) and 82lbs and shipped to Kansas from California it cost me $167 the buyer received the package no issue. then I'm hit with a $1200 shipping label for underpayment from UPS . so I call eBay and they leave me confused and I'm a world of anxiety. after a few more calls and new eBay team advice they made a claim. now I'm to wait 10 days for a response from UPS . I feel I have been wrongly charged by ups and the amount is insane my financial status has been turned upside down. Will eBay help pay me back. what should I do??
thanks
8 comments
wastingtime101
·2 years agoYou may have a tough time with this one @randomroom669 per @richard1rst 's above informative post. Just adding in:
eBay's guide on avoiding cost adjustments from carriers:
https://www.ebay.com/sellercenter/shipping/preparing-your-shipment/packaging-and-measuring
Which links to UPS's service guide, specifically see pages 126-129 for surcharges:
https://www.ups.com/assets/resources/webcontent/en_US/retail_rates.pdf
richard1rst
·2 years agoWhat was the size of the package? Specifically the length. UPS has a maximum length of 108". Beyond that it is considered freight, even if it is under 150 pounds.
Then, even if you squeaked under the 108" (8'8" being 106") then there are additional restrictions that can add additional charges:
And there are a bunch more.
It is important to know the rules.
penny_sioux
·2 years agoaccurate or not, that's insane if ebay just took it out of your account like that without notice or appeal.
richard1rst
·2 years agoI sense entitlement talking.
I have seen posts on these boards of people mis-using Media Mail and being tagged (followed by loud screams). Neither UPS nor eBay has any way of knowing whether you made an honest mistake or you deliberately tried to cheat the system.
I can not speak for UPS (I don't use them) but I have received an occasional back charge from USPS along with an attached link to file an appeal which I have done and generally been successful.
How else would you have them handle it? Send a bill, which may be ignored? Or maybe you would have UPS just send it back to the sender along with a stern note? (and no refund)
It is the sender's responsibility to pay the right amount.
C'mon - tell me - what should they do?
randomroom669
OP2 years agoI need some advice on who to attempt to talk with at eBay because this is crazyness
lakefor94
·2 years agoYep, that should have went freight.
FWIW, I would have used SAIA or R&L or at least priced them.
Next time call a rug company and inquire about who they use to ship 12 x 8 rugs.
Was this an inside delivery to the 12th floor somewhere?
Did they have to make multiple trips to the location to get the rug off the truck? Did it require liftgate service?
Continuing with claims with UPS is your best bet, imo.
If you want to talk to a USA based eBay employee, use eBay for Business on Facebook.
https://www.facebook.com/eBayForBusiness/
geeveer
·1 year agoTo ship a rug...
For 4ftx6 ft 5x8 6x9
Fold rug in half keeping fringes exposed. Then fold fringes into the middle of the rug to protect fringe from damage.
Fringe|-------------------|fringe
Fold fringe. ^to here ^
----> roll rug up and use 2 ropes to tie it secure
Then roll rug into itself like a sleeping bag.
And now the rug is the size of a grocery bag!
LARGER RUGS
7X10 8x10 8X8 9X12 10X14 12X15 12X18 and larger size rugs
Keeping the fringe ends exposed.
Then fold 1 side of rug just past half way part of rug.
Then fold the other side so it stops before the edge of the other fold.
Next fold boths ends of rug
Fringe is exposed - but now you fold the fringes towards the middle... to protect them.
See diagram below 😆
And fold it towards the middle of the rug.
Fringe|-----------------------|fringe
^ About ^
----â€> now roll the rug into itself like a sleeping bag.
Then put 2 rope's around the rug to tie it. From unrolling. And is now about 50-80 lbs up to 600 lbs and the size of a sleeping bag, or
Now wrap with plastic. Preferably 2 layers of plastic mostly on the top and bottom of package in case they drag the package during shipping. And apply shipping tap to top and bottom for added protection from dragging the package!
And you are ready to ship your item!
Tell custom if there is any creases use a clothing steamer.
If steemer not available.
If you flip the rug to the back side and apply a damp hand towel over the crease. Then apply a hot clothing iron. The crease will come right out!
randomroom669
OP2 years agoso here's a link ttle update as of April 15th, I had made a claim with ups and there is a 10 day period to get a response weather ups will refund my $1200. THAT CLAIM WAS CANCELED BY SOME RANDOM ACT OF GOD, I found out that on April 3 the claim was canceled without and response or message. So I've made another claim and I'm still waiting . it was an honest mistake. I would have paid for the freight shipping **bleep** I paid $167 to ship the rug regardless.