I made a purchase as a guest before I reset my password. Tracking says it was delivered 138 miles
My package was delivered 138 miles away, needless, I never received it. I messaged the seller but have not gotten a reply yet. Every time I try to use eBay customer service, it makes me sign in then tells me I have no orders.
1 comment
eburtonlab
·4 months ago@grmpytink1_3
Guest orders are not connected to your eBay account; for help with a guest order you must first sign out of your existing eBay account and then use the "order details" link in the email that you received from eBay regarding the guest order, or else right click on the link and choose to open the link in a private or incognito browser window.
If you have contacted the shipping service directly to determine that the tracking number does not correspond to a delivery to your address you are likely looking at a case of "false tracking".
If you can, I would suggest obtaining documentation that shows that the package was not addressed to you, then contacting eBay via social media direct message using Instagram and mentioning that you have a case of "false tracking" to be given an opportunity to share your documentation:
https://www.instagram.com/ebay/
If you cannot get documentation, or if that does not work:
Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.
You may have recourse through your payment method if you are unable to get satisfaction through eBay, though once you involve a payment method, eBay can no longer help with that transaction. Be sure you mention "false tracking" specifically, otherwise your provider may assume a simple missing or stolen package and defer to eBay's ruling based on the tracking showing delivery.
In the future, stick to experienced sellers with a long and demonstrated history and avoid new or unproven sellers, or sellers that show warning signs of being drop-shippers or potential scammers: drastic changes in selling behavior or offering deals that are "too good to be true", or shipping heavy items that are unlikely to be profitably shipped via retail shipping.