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How to File eBay USPS Claim when denied for Proof of Value and Proof of Payment
How to File USPS Claim w/ Proof of Value and Proof of Payment if needed:
If you need to provide Proof of Payment or Proof of Value for a USPS claim provide this in both a PDF and screenshot to USPS in your claim or Appeal.
Orders>Order Details>Blue Box Dropdown>Print Packing Slip & More>Select Order Receipt (only) (Make certain to customize and be sure Ship from,listing photo,shipping info and payment info are checked) >Print a PDF and a Screenshot.
Provide both the .pdf and the .jpg in your claim or appeal.
4 comments
kalyoth
·3 years agoCan this be pinned for seller reference once it is closed for age? This is the perfect guide for filing USPS claims with ebay documents.
vintagemama79
·3 years agoThank you so much for this info! I know this is an old thread but I have a question I'm hoping someone can answer. I've had my USPS insurance claim denied twice now and I only have one appeal left so I have to get it right. When I used this method it shows that payment was received on the date of the sale but under "paid with" it just has --. Not sure how to show Ebay was the payment processor. I know that USPS wants to see who the payment processor is.
95legend
·3 years agoI feel like USPS keeps moving the goalpost on how one is supposed to file a insured package claim. I filed one earlier this year exactly the same as how I did in '22 and it was denied. Their response sounded like they wanted a precisely itemized spreadsheet-like page for the claim. I just created the one below on the fly and submitted it as my appeal, and lo and behold, the claim was approved. I think much of the approved/denied yo-yo depends on whether your claim is reviewed by a laid back or strict employee. You are free to copy this method as you see fit.
kh-belma
·3 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.