How to cancel prepaid label when it's marked as shipped.

Hi,

Just sold a phone and I wanted to use the prepaid label feature but I didn't like the fact that it didn't require a signature.

I wanted to go to the post office and get it shipped independently.

How do I undo marked as shipped so I can cancel the label and update it with the correct tracking number as my payment is held.

Thanks

recthree

1906 View listings

Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

2 comments

wastingtime101

·1 year ago

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Because you're in the UK @recthree you are probably using Simple Delivery.

I haven't followed the process closely but @valueaddedresource may be able to help, or you can go straight to the UK forum for help. https://community.ebay.co.uk/

This is the US forum so our process is different.

recthree

OP1 year ago

1906 View listings

Oh sorry about that. Of course thereâ€™s different sites. I donâ€™t realise.

thanks for the help regardless.