How do you file claims with Fedex and UPS on lost items?
I have at least 2 lost items with UPS. It's impossible to do the claims through UPS because the label was printed through ebay, and they consider ebay as the account holder. UPS has supposedly shipped the papers i need to fill to get a refund, but i didn't get anything through ebay, so i have no way of filling them.
I've heard people mention to go into order-->shipping labels-->find the label of the lost item, and do a claim from there. But this option is not available in Canada. All you see unde Actions is Get Another Label, Cancel Label and Print Packing Slip.
For Fedex, the two items that were lost, i was able to recieve a check by mail, but they've only refunded the cost of both items, and not the shipping charges. Fedex customer services says that the shipping charges were refunded to the account holder, which would be ebay, but i am not seeing any refunds from fedex.
Ebay claims system for Fedex and UPS are so incredibly frustrating, i can't believe this is how it works in 2026.
wastingtime101
·7 months agoHi @vitvol . If you go to the eBay help page and type in shipping insurance, the help page pops right up which includes directions for every shipping carrier.
https://www.ebay.com/help/selling/shipcover/shipping-insurance?id=4643
UPS in particular requires you follow a specific process and the help page has a handy PDF guide with screenshots.
EDIT: Sorry, just realized you said you're in Canada. FYI this is the .com forum. You might want to post your question on https://community.ebay.ca
vitvol
OP7 months agoYea, was gonna say, this is for the Canadian side, we have no options for this.
wastingtime101
·7 months agoMost responders here are in the US. Sellers on the Canada forum will have better advice for you.