Help- UPS Package Confiscated Due to Label | Shipping

bitcollect · 2024-08-22T11:29:42.159000Z

Hi. I've been selling over 20 years and never ran into this, so I'm hoping someone has some insight. Thanks in advance for the help. I sold a high ticket item just under two weeks ago. The label was purchased on the eBay shipping platform(I double checked and the dimensions, weight, etc were entered correctly). All went well until the item reached the destination city. Once there, tracking froze for several days. UPS customer service was no help until yesterday when I was finally told that their fraud team had flagged the package and was provided a contact email. They told me that the item would not be returned to me or be delivered. They stated,"Going forward, to avoid a similar scenario, we strongly encourage you to inquire and verify that the vendors you purchase from are using legitimate UPS products/services."When I informed them that it was purchased on the eBay shipping platform, they suggested contacting eBay and said they would have more information. They also refunded the portion of my shipping that I paid for insurance as an adjustment for overpayment. I contacted eBay and they didn't give me any information as to why it was flagged as fraudulent. They said that the insurance wouldn't be valid since UPS refunded it. (If UPS thinks it's fraud, they wouldn't pay out anyway.) The eBay rep I spoke to seemed to think I'd still be covered, but I'm not so sure. I'm just baffled at the situation. I never thought I'd purchase a label on eBay and have it flagged as fraud. After the fact, I looked up the issue and found some instances where people were using discount brokers or purchased labels that appear to have been either counterfeit or purchased through a 3rd party that had hacked someone else's account to purchase the label. I'm not finding anything for eBay. I have a bad feeling I'm going to end up out the item and a large amount of money. The customer had been fairly understanding until I informed him of this. He's become a bit irrational and accusatory and I believe chargeback is imminent, if not already completed.Anyone have any experience and/or suggestions on this? Thanks in advance!

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