Having to recall a $700 UPS shipment | Shipping

lakefor94 · 2023-01-09T19:17:54.963000Z

Buyer sent this message, "Hi can i reroute the delivery? (Happy to pay fee/tax diff). I cannot be at delivery address for 3 weeks." I shipped this order same day, Friday, using eBay shipping. Received the above message an hour ago. I have intercepted the shipment and not yet responded to the buyer. I have not yet refunded. I have done this before without any ramifications. What is kind of weird is that I just called UPS and got the shipment intercepted, no problem and the intercept already shows on tracking. Seems like anyone could call in and have a shipment returned to the shipper or perhaps have it re-routed. Is this the case? thoughts? The UPS rep did at least take my name and phone number. I asked if the intercept would be billed to my UPS account and she stated that it was no charge. Not sure I believe that one. I asked if she was looking at my UPS account and she said no and that she did not have access. So this might sound like an overseas call center. Thoughts? I did try to do the intercept thru my UPS account but you can only intercept packages there from which are purchased thru the UPS account.

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Having to recall a $700 UPS shipment | Shipping | eBay Community