FedEx issues
Summary: galactic-plastic shared an experience about a misdelivered item sold on eBay, which led to complications with refunds and additional charges from FedEx. They expressed frustration over having to pursue a $75 refund for a return-to-sender charge, despite already refunding the buyer. albertabrightalberta and babyers88 discussed the responsibilities of the seller in choosing FedEx and the potential reasons for such charges, including inaccuracies in shipping measurements. babyers88 also noted personal experiences with FedEx regarding refused deliveries and suggested improving shipping proficiency.
A couple of months ago I sold an item to a buyer. This item was delivered to the wrong address. The person who received the item contacted me and gave me their info to pass along to the person who was supposed to receive the item. The buyer didn’t want to pick it up. I contacted eBay and the said refund the buyer the $10 for the item along with the $66 shipping. I did as they requested. Fast forward to yesterday I receive an email from eBay notifying me of a charge for $75 from fedex for shipping the item back to me. I once again contacted eBay which as you know takes forever. They said I would receive a refund within 72 hours. Can anyone tell me why this has to be so painful. Why do I have to chase eBay for refunds that could easily be overlooked. If I missed that email I would be out $75 for a $10 item. In addition to the fact that if I search my email for “fedex adjustment” I find a hundred emails for underpaid shipping adjustments. A dollar here 3 dollars there, and I’m just one seller.
galactic-plastic
OP2 weeks agoAs soon as the buyer saw item delivered they opened an item not received case and asked for a refund which i accepted because ebay insisted when i called. I just dont understand why fedex didnt just redeliver it to the correct address. I cant believe you have to refund when you don’t have the item in your possession.
babyers88
·2 weeks agoyou are omitting or missing some information in your post
you would only be charged for a "return" shipping label unless you agreed to and accepted a return (the price would shown upfront) OR if ebay forced one for whatever reason (they had to intervene.) or if you have "free" returns and it automatically generates a return label.
if it was miss delivered and the recipient refused the delivery it would sent back to you at no cost. (most likely), carriers fault; or it would be redelivered to the correct address.
you stated the buyer was refunded, this in effect cancels the sale and there is no return to be performed otherwise. (buyer keeps the item)
Otherwise these hundred emails of shipping adjustments means you have a problem with inputting inaccurate weight or dimensions. It would be wise to take steps to be sure you are entering correct weight and dimensions to avoid future "adjustments" with fedex it is wise to adjust up a hair for instance if the dimension s are 12.4 x 9 x 13.5 then enter 13x9x14
otherwise your likely to get dinged.
If cost is a issue overall, then it is wise to become more proficient at shipping. I have been doing this a LONG time and I am still learning how to be more proficient on top of being proficient already.
albertabrightalberta
·2 weeks ago@babyers88
Note that @galactic-plastic used Fedex and they don't RTS free.
babyers88
·2 weeks agoI don't recall ever being charged by fedex for a refused package, in fact it usually just shows up on the porch without warning. same if it was undeliverable. I have a fedex account and also may use ebay labels.
NOW if I accepted a return, that is of course different.
there may cases where they do charge but I don't recall ever being charged unless I authorized it. For instance if I discovered I shipped the wrong item to someone and it is still enroute and I request it be returned to sender then yes there is a charge. same if I scheduled a return to be picked up or provided a return shipping label.
albertabrightalberta
·2 weeks agoAs unfortunate as it is, I think this is on you and I doubt that ebay will credit the $75 adjustment.
You (as the seller) chose the shipper so if they made a mistake, ebay puts the onus on you.
Unlike USPS, Fedex does charge for RTS (return to sender) shipments so if it was a $75 charge to return it, you're responsible.
(Personally, I wouldn't use Fedex or UPS unless they were the ONLY available option and even then, I'd try to avoid them! Besides charging for RTS, they're notorious for upcharges for claimed weight and/or measurement differences.)