FedEx incompetence | Shipping

fishing-101 · 2024-10-15T14:08:37.036000Z

Recently purchased an item that the seller shipped via FedEx ground. Eventually eBay showed it was delivered, but the item was not at my property. I checked on FedEx website and they had a photo of it on a porch that is not mine. Went though the website to file a case that it was not delivered to the correct address. No person has ever contacted me via phone, text, or email all of which they wanted. It is all automated on the web site and have called a couple times, which is automated, no way to ever get a live person. FedEx done nothing and a week later closed the case. Can not re-open or do anything.What a poor company apparently being led by people that have no concern for customers. On the BBB site, they have many complaints, that FedEx ignores. The BBB rates FedEx as an excellent company, because BBB ignores the complaints, lol, another great outfit.I guess the FedEx drivers have no incentive to correctly deliver anything, since they can snap a photo of it anywhere, then do with it what they want.

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