FedEx and EBay knowingly scam
I need help getting a refund is the short story. I bought a camera a few weeks ago, I was told it arrived, it never did. When I try to place a claim with FedEx, they claim the number doesn’t match on the address the seller put, so I can’t open a claim. eBay won’t do anything, they say that since the seller sent a tracking tag (which is to a random place in the town I’m from, but only said “insert my town nameâ€, I can’t do anything about it and eBay won’t refund. This was several hundred dollars, and I really need the funds back. Any recommendations?
9 comments
ryry-jj
·8 months agoFile for an item not as described for a return. The seller will be required to send you a return label. Send them back the box with a copy of the message that UPS said wasn't your name or address. You have 30 days to do this to be in ebay's GMB window.
You can also file fraud with your payment source and claim, "fraud, victim of a false tracking scam" Again, provide the delivered address confirmation message from UPS with your claim.
davettpatto_0
·8 months agoThis same thing is happening to me. I placed an order using paypal. The item was never delivered to me even though the tracking says it was delivered to a name unrecognized by me. I went to UPS and called customer service and they informed the address listed on the delivery was not mine. I'm unable to file a claim and not even sure how to get my money back through PayPal.
jezrac3571
·10 months agoI’d report eBay to the FCC.
*casey*
·11 months ago@josvall_7730
If you contact eBay through social media, ask them to look at the feedback and also point out that 20 cameras were sold.
Hopefully they'll at least 'flag' the account and not release any payment after they're shown as being delivered,
obviously with fake tracking... but before some buyers realise they've been scammed.
12345jamesstamps
·11 months agoCut and dry...and quick...
4 buyers bought the same item as you...and left a negative feedback...ouch!
And even mentioned about the fake Fed Ex number.
Open a dispute of the debit or credit card that you used...I can do online because I have banking of my bank on my computer or iPhone...if you have it also just do a 'dispute' online.
That is the quickest way.
Doing this will over shadow with eBay and only your bank and the seller will be involved but eBay will respond with a yes or no from your bank usually.
You can do with eBay itself but that will take forever for a refund...if that even works.
ittybitnot
·11 months ago@josvall_7730
This same fake tracking scam has been going on here for years. It is nothing new, but is the most successful for the scammers. eBay's GO TO response is DENIAL. Copied from another post, the following will outline your choices to get your money back. If it is indeed the seller alluded to by @albertabrightalberta then you may have an easier time with this if you choose to contact eBay via one of their social media portals (see section b) since the "fake tracking" scam seems to be documented in the 'feedback'. Please read:
You are an apparent victim of the infamous "fake tracking scam". The crooks know how to play this so well it has been going on for over a decade. It is quite successful, and eBay knows all about it. Unfortunately, they don't provide any information in their policies, and if a victim files an "Item not received" claim (because they didn't receive anything) they are going to lose. They lose even if the "delivered" status is fake and was for a package of paperclips delivered to your local tavern or gas station in your Zip Code (the worst case is they send it to an empty lot, and it ends up being returned). The Money Back Guarantee is going to be a FAIL.
There are basically just a few ways you can gain redress.
a) As suggested above, just file an "item not as described" return/claim. "Missing parts or pieces" is a pretty good reason. The "seller" will have three days to issue you a return label, or send you cash in advance (via PayPal) to pay for the return, or simply refund. Never accept a "replacement", as you see it just makes this sort of problem worse. If you get a label, simply ship back what you got i.e. a package of AIR.
Though not always a preferred solution, it is still quick and effective. It simply serves to beat the crook and the eBay denial bots at their own game.
b) Give up on the idea of "Item not Received" altogether in favor of what this really is....FRAUD/Fake Tracking Scam/Shipped to wrong address. Though mentioned above, eBay USED to require written documentation from the carrier stating the parcel was not intended nor delivered to you. It was "required" because that was impossible to obtain, leaving both eBay and the seller "off the hook" for this crime.
Things have changed a bit in the last few years, and that requirement may not be required at all. In cases where the seller had already been reported for this crime, or they are no longer a registered user, you may not be required to jump through as many hoops as in the past. I would pay a visit to my local post master in person with record of your tracking information and explain you wish some assistance with FRAUD fake tracking scenario, and see what you can get as far as documentation. Then contact eBay via one of the following links. These are their social media portals that connect you with eBay customer service employees based in the US. They know all about this, and unlike the regular CS you get in a call back or chat, typically don't lie to you, and do have the authority to help you with this problem.
https://www.facebook.com/eBay/ (use the blue message button)
OR direct message through one of these:
https://www.instagram.com/ebayforsellers/
https://x.com/askebay
Tell them you need assistance with a fake tracking issue, and see what they say to do to proceed.
c) If eBay throws you under the bus, and you paid with PayPal, you can file a claim there. Do NOT be in a hurry and pick "Item not Received". Look farther down in the dropdown and choose "shipped to wrong address". Otherwise, the claim will be forwarded to eBay who will respond with the same phony delivery information and you will lose again. Note that you should NOT file with PayPal or your credit card company until you are done with eBay. Otherwise, eBay will simply close your case and no longer be required to help you.
d) File a chargeback with your credit card. Again, DO NOT CLAIM "INR" but be clear it is a case of FRAUD/fake tracking. This should be done basically as a 'last resort'. Never enact all the options at the same time.
Do come back if you need additional information, and/or to tell us how it worked out for you.
Good luck! Note that FedEx, UPS, USPS, etc. are doing their job: Delivering to the address on the label. It is the SELLER who sent it to the local gas station or tavern in your Zip Code ON PURPOSE.
grand-and-glorious-purpose
·11 months agoopen a return
roccotacodad54
·11 months ago(INAD) Was the item as described? Seems like nothing isn't what was described that you would receive.
albertabrightalberta
·11 months agoYou were the victim of a "fake tracking scam" seller. (Did you happen to look at the selller's feedback? It's currently as -6.)
If you opened a claim for INR (item not received) and lost the claim because the seller was able to show delivery to your zip code, you need to appeal.
You have to get documentation from Fedex stating that the package with tracking number (fill in the blank) was not address to your name and wasn't delivered to your address.
Then you submit that documentation with your appeal.
Weird: feedback shows as (-6) on your own feedback page but when you go to the seller's page, it's at -4.....not that it makes a difference but it's odd.