I am a new seller and I shipped an expensive bowl to a customer . the customer said they received the box but it was empty I had taken photos of me packing the item and it weighed 5 pounds I myself took it to the post officeit arrived on 3/10 then 5 days later the buyer put in the complaint plus I didnâ€™t realize at the time that it was a 3 rd party addressthe buyer is asking for their money back I did start a dispute with eBayas a seller what recourse do we have because anyone can say I g...

Photos of you packing stuff means nothing. Stop doing this. It is a waste of time. What dispute did you start. I didnt know sellers could start a dispute. If the buyer has requested a refund for Not As Described, you will need to respond.Your choices are to refund without getting the item back, Send a shipping label and refund when the item returns OR let eBay refund and you will still pay fees and get a seller defect. Was the item sent to the buyer from the Freight For...

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