EIS / Time Away Exceptions - Important Unannounced Change
The Time Away help page (link) was updated and now lists eBay International Shipping transactions as one of the exceptions to the Time Away settings. Handling times will not be automatically adjusted on those sales.
I asked @devon@ebay about this back in December (link) but after reaching out on this he didn't get an answer.
As of May (link) the Time Away help page did not include EIS on the exceptions list and that's the advice I was giving out to other sellers (link). I checked last month and EIS was not on the exceptions list.
But I was looking at the Time Away page this weekend and see that exceptions list has changed. EIS is now listed as an exception. Sellers that allow sales on Time Away should opt out of EIS during this time on their shipping preferences page (link), then opt back in after they return from the break, otherwise they'll face late shipping defects on any EIS sales that come in while on Time Away.
Whether you choose to allow sales or pause them, delivery dates won't be updated for:
- Second Chance Offers
- Auto-accepted offers
- Pending counter-offers
- Seller initiated offers accepted during Time Away
- Items with local pickup or in-store pickup as the shipping option
- Digital items
- Athletic shoes eligible for Authenticity Guarantee
- eBay International Shipping transactions
Adding @kyle@ebay @elizabeth@ebay. This sort of change should be communicated to sellers opted in to EIS so they're not caught unaware.
kyle@ebay
Hey @wastingtime101 I definitely agree! That could have a pretty huge impact on sellers who didn't know! I'll be glad to pass along this feedback to the proper teams.