Ebays shopping cart has 4 flat tires
This shopping cart needs to be dumped and shipping need to go back to how it worked before the cart and here is why.
The Old way: a buyer would choose numerous items and commit to buying but NOT forced to pay, these items would show up on the seller hub as sold but not invoiced, the seller would then click on "send and invoice" and the buyers items would all show up for the seller to figure the combined shipping total and once done would send it back to the buyer so he could make payment, it would then show up on the sellers sold listing as paid and ready for shipping, create the label, plaster the label on the package and out the door, easy fast and common sense on both the buyers and sellers end...and all was good in the world...
Today with the shopping cart: a buyer chooses the items and puts them in the cart, of which he assumes the seller can see the items and combine the shipping and send buyer back the new invoice for payment...NOPE does not work like that. #1 ebay blocks the sellers from seeing the buyers items nor does ebay send you a notice or note in their "orders eligible for combined shipping" tab in the column, PLUS the fact that if the buyer does not ask about his order, the seller has NO IDEA there is a cart with a buyer who has money in hand ready to purchase, which causes the buyer to become unhappy figuring the seller is ignoring him and he goes somewhere else and most likely will not be back as a repeat buyer! This is asinine as well as unacceptable! And to add further insult to injury when the buyer attempts to "Commit" to purchase he is forced by ebay to pay for it NOW and does not get any combined shipping discount, which in most cases since ebay ONLY adds each items shipping cost to the next one it can get pricey real quick! again upsetting the buyer with money in hand who then as his common sense tells him NO WAY will he pay stupid shipping rates like that again leaving a bad experience for him as well as a loss of sales for the seller and , Ya listening ebay!!! A LOSS OF FEES for you!!!!. So please ebay tell me why you even have a shopping cart where the buyer nor the sellers are able to get a combined shipping discount! DO NOT tell me to just go and refund him later if he chooses to pay, as it only is waste of time as well as money especially if the sellers bank charges the seller for each transaction back and forth from the seller account! PLUS it can lead to getting bad reviews and or neg feedback from the buyers....do not believe me? read the message below just sent from a buyer...
"Thanks but I can’t figure it out I have six decals and some hood pins stuff in the cart total of 12 items just let me know if there’s anything we can be done. The only option it is giving me is to confirm and pay"
Now since you Ebay cannot leave things alone that worked to begin with and have caused this not only on my store but across the platform would you like to reimburse me for the amount of lost sales. You have taken something that was easy to use on both the buyer and sellers part and made it confusing and non functional, and it gets even worse with sellers using the phone app as it does not even have the send button, making it totally worthless....
quicksilverdiecast
OP3 years agoAnd another one : "Hi can you quote postage to Mount Cotton Brisbane Australia
4165 please"
This is where ebay failed to let the buyer know what shipping costs were before buying item, buyer goes away buys somewhere else.
quicksilverdiecast
OP3 years agoAnd another one from today: This is one where if the shopping cart would have worked properly would not have become an issue. As explained earlier ebay DOES NOT COMBINE SHIPPING and blocks sellers from doing it.
Hi,
Could you please send me the combined shipping figure and give me the credit for the difference.
Thank you,
quicksilverdiecast
OP3 years agoHere is another one from a buyer this morning:
"How do I select but not pay? When I add the items to my cart, the only option I have is check out and it immediately asks me for my payment in order to complete the transaction."
quicksilverdiecast
OP3 years agohttps://www.ebay.com/help/selling/selling-getting-paid/issue-invoice-combining-payments?id=4139#:~:text=When%20a%20buyer%20purchases%20more,enable%20it%20on%20your%20account.
quicksilverdiecast
OP3 years agoPros and Cons of the shopping cart:
Pros: I cannot think of any..
Cons:
1. When a buyer has picked out all the items FROM MY STORE that he wanted and used the shopping cart, the buyer(s) for the most part are at a loss at what to do next. If they are using the phone app. There is no "Request a Total" button to be found, (as many have told me) and ebay has admitted to it.
2. When a buyer has picked out all the items again from my store and is ready to check out and tries to do so but cannot, the buyer assumed that the seller can see his items and send him a new combined invoice. The seller is blocked by Ebay from seeing my customers items in the shopping cart. AND if the buyer does not contact the seller to inquire why he has not gotten a new invoice, I explain that unless a buyer actually sends a message inquiring at what is going on, ebay again does NOT let either the seller or the buyer know that the cart even exists(yet in the seller hub there is a line stating Items eligible for combine shipping) which I have never seen it indicate a buyer is out there waiting, and since no notices are sent to the seller, the seller continues on with his other duties processing, shipping etc orders. This leads to frustration on the buyers part and he does one of these things, (hopefully for the seller he contacts the seller) He will get upset and go away to try to purchase somewhere else, maybe even another platform. He will unknowingly blame the seller. AND if the buyer has made a purchase of a single item, which needs no cart, he may leave a neg feedback.
3. At a time when ebay is raising fees to generate capital, they have not figured out when a buyer cannot complete the transaction using the shopping cart due to the above reasons, that they lose any and all fees that would have been collected had the sale been completed, which the seller lost a sale and potential return customer!. Now put that into perspective as a collective whole across ebay for just ONE DAY the amount of lost fees and sales would have generated! I pointed that out to one higher level tech and when he thought about it was in full agreement and astounded and wrote an IT ticket concerning this issue, (nothing has ever become of it)
4. many of you out here reading this will say I do not have any issues with the cart and works fine! Does it really? You have no idea whether it does or not because ebay does NOT inform you, so a customer with multiple items in his cart can be waiting for you to send a total right now and you have no idea of it. The only time you will know if this is a problem is when you do have some buyers messaging you asking about it, otherwise if the buyer is unable to complete the transaction he goes away you lose a sale!
5. I have had ebay techs tell me to contact the buyer and simply tell them you will refund the shipping difference, now this is a possibility BUT again if you do not know a buyer is out there waiting...how do you contact them unless they contact you first. 5a. Many buyers (myself included in this case) are very leary of the refund later deal as many times since ebay adds item shipping together it far outprices the prices of the items and like myself are not as trusting that a seller will do so, and simply forget about the items and go elsewhere.
6. Ebays lack of keeping it simple so it is easy for anyone to do, but as for the many messages I get almost daily, they end up clueless at how to make it work...ebays answer is to have buyers contact them and they will help...well unless you are on high level of selling ebay does not give you a way to call them.
They have also asked (most often question) to simply go ahead a nd send them an invoice and they will pay it...BUT since I have no idea what they have in the cart and that ebay does not provide me a way to invoice a buyer...well that does not work either. THE ONLY WAY I have found to get around this stupidity that ebay created is if the buyer messages me again I have to explain where the fault lies, and ask them to give me the item numbers and qtys and I will generate a new listing for them and send them the item number and hopefully salvaged a sale~! Combined into one package with one fair shipping cost!
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Now the way it used to work BEFORE the cart came along. was a buyer would choose all the items he wanted and as long as he did not pay for any item, the items would show up on my sold chart in the seller hub I would click on any of those items to send a new combined invoice and they would all show up nice and neat I could figure out the combined shipping total and send him the invoice for payment, he pays I ship and all is well and very simple and straight forward, only loss is if buyer fails to pay.
How ebay can fix the cart and make it very simple and easy with little chance of loss of a sale/fees etc. is this.
Since ebay likes to have a pop up for this and that reason etc etc...they can add a pop up in the cart that states once a buyer has enter his 1st item the pop up would ask "would you like to purchase another item from this store?" with YES OR NO button if the buyer chooses yes he can proceed and put the next item in the cart, again activating the pop up with same question. Once a buyer finishes and will click NO on the pop up which will then state the order has been sent to the seller and will send you the combined invoice. Then the buyer can make payment and the seller can ship..
quicksilverdiecast
OP3 years agoanother happy customer blaming seller for ridiculous shipping costs
"Is that why you charged so much for shipping?"
quicksilverdiecast
OP3 years agoAnd another customer, proving points that ebay has a problem and is clueless
"Hello, I have 4 sets of 1/25 model van porthole windows in my cart but can’t find any way to combine shipping. Reached out to eBay got no answers. Do you have any ideas? No button appears to combine shipping, just don’t know what to do"
quicksilverdiecast
OP3 years agoand another customer that if ebays shipping worked and instructed buyers how to use would hot have to ask these questions...
customer
"I want to buy 2 decals from you can you combine shipping"
(answer sorry ebay does not give me that ability, you will have to call ebay to do it)
quicksilverdiecast
OP3 years agoanother unhappy customer due to ebays cockeyed shipping cart
from customer
"$11.35 to ship six little washers ????"
quicksilverdiecast
OP3 years agoApparently things are snowballing, as the tech just told me there is an ebay wide IT ticket just written and complaints are piling in fast on this issue.....we will see
spark-chaser1
·3 years agoI know I've been hounding for years about it. I hit them up with constant " tell us what you think" surveys. I can't think of a single good reason as to why this hasn't ever been addressed when so many people have asked to get some relief on this.
quicksilverdiecast
OP3 years agohere is another today....I think I will begin having the buyer go directly to ebay and have ebay begin refunding the buyers...sooner or later they will get the message and scrap the cart....I have had about 20 others since the last time I posted....my next call will be in a few minutes and show them more proof and request ebay reimburse me for lost sales due to ebay hindering commerce, I did NOT sign up here to just pay ebay fees to sell items and then have ebay's non functioning tools cost me loss of sales. AND make no mistake if it is happening to me it is happening to you if you have a store with multiple items it, YOU JUST DON'T know it...YET....because ebay makes sure that you do NOT know when a buyer is setting there with a cart full of items and cannot check out or request a total.....why? because they know the cart DOES NOT WORK and refuse (or know how) to fix it....THE ONLY WAY YOU the SELLER will ever know is if you get lucky and the buyer send you an email like the one below just has, otherwise I would have never known....neither will you if you are a seller....there is only two ways to get this fixed, 1, if sellers and buyers constantly call and report and complain about it or send complaint outlined in detail to the next stock holders meeting and let it roll down hill from there...as the stock holders are losing money on their investment as well every time a sale is lost....do not look at it in a narrow light...think as a collective whole for just 1 day ebay wide how many sales were lost because of this issue and the dollar amount lost would astound you.
Hello, I have 4 sets of 1/25 model van porthole windows in my cart but can’t find any way to combine shipping. Reached out to eBay got no answers. Do you have any ideas? No button appears to combine shipping, just don’t know what to do.
dirk12955
·3 years agoTagging on:
What gets me is the Shopping cart works for some buyers and then some buyers can't
get anything to work.
quicksilverdiecast
OP3 years agoand unless the buyer contacts you thru email you would never know the buyers it does not work for....you just lose the sale and the buyer goes elsewhere....maybe like etsy or Amazon where they do not have this issue, nor do they try to fix things that were not broken either....they do the opposite they take things that worked fine, and fixed it ,now its broke.