Ebay won't help me solve a delivery problem
I made a purchase for 165USD and the seller did not send my package, I tried to communicate through messages and he does not answer me.
I try to contact Ebay, but it only tells me that I already have an open request, and I can only cancel the request.
Ebay does not give me a solution, all means of contact direct me to the request with the seller.
If I cancel the request, it is to accept the loss of money, ebay does not give more options.
What I can do.?
5 comments
an-57470
·2 years agoI made a purchase of a $9 bottle of loctite and for whatever reason the seller never shipped. I contacted eBay and they did NOTHING to help me. What they did do however is contact the seller and I guess they told him to ship the item because he made a label but then still didn't ship it and the label is sitting in NJ awaiting the item and has been for three weeks and now I cannot contact eBay in any way shape or form and what's worse is when I finally said FK it and tried to close my eBay account, I can't because of the unresolved issue so now not only am I out my $9 and didn't get my loctite but I also can't close my account, **bleep** is wrong with you people? Please, for the love of almighty God, put the damned crack pipe down!!!!!!!!!
wastingtime101
·2 years agoYou need to open a non-receipt claim @Anonymous . Your window is 30 days from estimated delivery date. Instructions here:
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042
ms.rodriguez*
·3 years agoStop communicating with the seller. You opened the item not received request? Then follow the prompts and return to the case on day 4. Ask ebay to help(escalate) if you do not have a refund BUT before you do this, quickly look at the sold item and see if there is a tracking # and it shows movement towards your home. If no tracking #, go to the case and escalate.
If there is a tracking # and it shows movement, you have to WAIT for the item to arrive.
IF the tracking shows delivered and you do NOT have it, come back here. Tell us the value of the item that you bought and let us know the seller's feedback. By you telling us this information, we can pretty much guess if you were the victim of the same zipcode shipping scam.
soh.maryl
·3 years agoWhen did you open the item not received request?
The seller has 3 days to respond to your request. No response and still no package?
Return to the request and ask eBay to step in so you can be refunded.
Have you read eBay's Money Back Guarantee for buyers? Now would be a good time.
Unavailable member
·3 years agoIf you have an open item not received request. Don’t cancel the request. Instead go into the request and click ask eBay to step in if the seller hasn’t responded with either a tracking number showing delivery or a refund.