eBay support declares USA to Australia is avail for GSP but NOT for Customs! Makes no sense at all

I have a listing I want to offer a customer in Australia.

I checked...dimensional size/166 is fine. Weight is fine. I turned on GSP and yet Australia doesnt show up in the list of supported countries. I checked my shipping exclusions are OFF. None explicitly excluded. I offered several USPS options.

I checked the GSP page under 'Eligiblility' and 'Australia' is clearly listed

eBay Global Shipping Program | Seller Center

I got on chat with a lovely support person who declared that SHIPPING to AUS via GSP *is supported*, however CUSTOMS is not supported. Say What? How can anyone ship internationally anywhere without support of customs? If there is no customs, there is no shipping!

Am I missing something or is there a hidden embargo against our friends down under?

chris13

1803 View listings

Posted 3 years ago·Last reply 3 years ago

4 comments

chris13

OP3 years ago

1803 View listings

@devon@ebay I had to turn off EIS settings for this listing as there was not a solution found and I cant leave it setup this way indefinitely for my own protection. You may consider this closed as 'Wont Fix' or 'Cant Reproduce' if you prefer. Thanks!

chris13

OP3 years ago

1803 View listings

Hi Devon. Adding you since I think this is another manifestation of internal GSP exclusion problems.

Certainly it seems unlikely that either antique medical devices should forbid JUST shipping to Australia...or that shipping to AUS is allowed but Customs is NOT.

If I can be of any help reproducing or providing clear repro steps, please reach out.

My wife worked on SYI for 10yrs and I am a retired Director of Software QA.

Thanks, Chris

@devon@ebay

devon@ebay

Admin3 years ago

Community Advisor0 View listings

@chris13 wrote:

Hi Devon. Adding you since I think this is another manifestation of internal GSP exclusion problems.

Certainly it seems unlikely that either antique medical devices should forbid JUST shipping to Australia...or that shipping to AUS is allowed but Customs is NOT.

If I can be of any help reproducing or providing clear repro steps, please reach out.

My wife worked on SYI for 10yrs and I am a retired Director of Software QA.

Thanks, Chris

@devon@ebay

Hey @chris13! I am happy to try to help you out on this. Do you happen to have the item number for the listing that you are wanting to have shipped out to AUS?

chris13

OP3 years ago

1803 View listings

Thank you sir!

E.B. Meyrowitz New York Medical Cautery Induction Coil - Surgery Antique | eBay

Item # 165972256898

Including an image showing missing Australia