eBay standard envelope lost/not scanned

Question

Hi all,I'm a relatively new eBay seller but a longtime sports card hobbyist.  I have bought and sold a number of auctions using the eBay standard envelope for shipping.  Recently, I had 2 buyers of single-card auctions of relatively small value (99 cents and $2) open claims that they never received their cards even though I bought the eBay standard envelope mailing label directly from the auction listing.  So I have proof that the items are in transit (somewhere...) but not proof...

wastingtime101 · Accepted Answer

@robay-5029 wrote:What recourse do I have? I submitted a claim through PIP but the process is tedious, and it seems they only refund the actual cost of the item.  In the example of the card I sold for 99 cents, eBay refunded the buyer $2.80 and deducted $2.80 from my seller account.  But even if PIP approves my claim, I can only recover 99 cents.That's the recourse available - file the claim and get item price back. The only way I see around that is to roll cost of shipping i...