Ebay International Shipping service, Item not as described

Hi, what happens when a buyer outside of the US uses Ebay International Shipping service, receives the item, then opens an item Not As Described claim. I have concerns, as someone in Canada who just opened their Ebay account yesterday and has zero feedback just purchased an item worth several hundred dollars. Sound fishy?

run-7

3296 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

Unavailable member

·2 years ago

Their profile isn't available.

eBay handles that according to the eIS policy

When you ship internationally using eBay International Shipping, you're responsible for sending the item your buyer purchased safely to the US shipping hub. If a buyer reports that an item was lost or damaged during international shipping or it is damaged at the hub, we'll work with the buyer to resolve the issue. You're protected from:
- The obligation to refund the buyer
- eBay Money Back Guarantee cases
- Payment disputes
- Open 'Not as described' returns in your service metrics
- Negative or neutral feedback related to item handling during international shipping
Save on selling fees for your international transactions, including no international fee
All international returns, refunds, and customs clearance will be handled on your behalf
If you schedule Time Away, the estimated delivery date will be updated to reflect this
You'll be protected against item not received claims and chargebacks once your item is accepted at the domestic hub.