Ebay International Shipping Negative Feedback
Buyer in Italy received my package of 2 prints sent with combined shipping using just one label, via E-bay Int Shipping. They paid cash on delivery and are happy with the items. The next day they received a further package with an Anime poster, not sent by me. I don't sell items like that. The second package had an identical shipping label from E-bay (an international shipping label, not local shipping sent by me) and the buyer had to pay cash on delivery again for a little over $50. Understandably, they are not happy and considered this a scam, even though I don't benefit from this in any way as my transaction with them was complete the day before.
E-bay Int Sh says the seller is protected from negative feedback when there are item handling issues down to E-bay. The buyer posted negative feedback.
E-bay will not remove the feedback because, they say, "it doesn’t violate any of our feedback policies".
I don't understand how I am responsible for E-bay printing a second label and sticking it on someone else's package. Surely that is an E-bay item handling issue.
vintagephotoprints
OP2 years agoI persisted with 'E-bay Help' via email (the only channel available yesterday) emphasizing that this was an E-bay shipping error and received a 'non template' response today:
"I want you to know that I have reviewed the details thoroughly and I was able to determine that you used eBay international shipping and buyer's concern is about the shipping cost. With this, it qualifies for removal, and it will be removed from your account within the next 24 to 48 hours. Any detailed seller ratings associated with this feedback will be removed and note that these ratings aren't included in your seller performance metrics. You don't need to do anything else."
Success !!
lakefor94
·2 years ago@vintagephotoprints
Good work
.
soh.maryl
·2 years agoConfused. I thought the issue was that the buyer evidently received an additional package that was not something he bought from you. How could the buyer leave negative FB for you regarding an item that you did not sell to him?
vintagephotoprints
OP2 years agoThank you ! Exactly the point and what a lot of work to get E-bay to see that
1786davycrockett
·2 years ago@vintagephotoprints
Since you are NOT the seller, you should NOT have received negative feedback.
Go to https://www.facebook.com/eBayForBusiness and try to get that removed.
Don't bother with "Help & Contact," as they often are not qualified to provide accurate information.
Good luck.
carlmarxx
·2 years agoWell ! WoW! This why I never trusted ebay with international packages despite any protections that program Offer's ,Be GSP now EIS . Sorry to see the buyer jumped to the feedback . do a request a call back and ask for a supervisor .
lakefor94
·2 years agoIf I am not mistaken it takes about a week for the EIS process to complete and automatically remove the negative feedback.
Others can provide more info.