eBay International Shipping Hub | Shipping

vinwood01 · 2024-10-12T22:01:29.291000Z

Hey....I thought that packages going through the International Shipping Hub were examined for things like damage, correct item, etc. I was recently notified that FedEx damaged an item headed for Australia. However, on another shipment I accidently got the wrong shipping label attached to a package headed to Kansas. It went on to the EIS Hub where it was forwarded to Switzerland. As soon as I realized the error I contacted Customer Support. It had not yet delivered to the hub. The CS agent told me they could not do anything until the package was delivered to the hub. Once delivered, I could ask them to escalate checking the package and rejecting it, so it would return to me. When I got connected to someone at the hub I was told they do not have the resources to return a package to the sender. They said I would have to wait until it was delivered to the customer in Switzerland and ask that person to open a return request. I don't see anything in the help files that explains what I'm asking about. What do you all know? Thanks!BC

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