eBay international Shipping delivery issue
I shipped an item using eBay International Shipping
The buyer is sending me messages about that his item was marked delivered but they didn't receive it.
Now they are threatening me with an undelivered status and cancel the order
Anyone have experience with how eBay International Shipping actually works?
TIA - fivetoner
4 comments
fm2000
·3 years agoThis literally just happened to me. Everything turned out ok. Here is what I found out when researching this.
When your package is flagged as delivered, it might have just been handed off to the last mile courier. In other words, it was flagged in eBay's system as "delivered" in that it was delivered to the last mile courier.
Try copying the Asendia USA tracking number and looking up the tracking number on Asendia's USA web site. That should give you correct tracking for the last mile. The Ascendia USA tracking number should be near the top of the window when you click on the tracking number under your sold listing, and start with something like "EEUS", it varies with what country you send it to.) Make sure you use Asendia's USA web site, not another Asendia web site.
If it is tracking on Asendia's web site, just let your buyer know it is safely on its way. Just tell them to wait a day or two and it should arrive.
dqdistribution
·3 years agoIf this is eBay's new international program then you should just tell them you are sorry they are having issues but they have to contact ebay to resolve any problems.
Do not send money, do not do anything.
Most likely this will turn into a case that the a eBay international team will take care of, and you shouldn't lose any money over this even if the item got lost in transit.
ms.rodriguez*
·3 years agoFirst, tell them to be patient. They can NOT cancel an order that has shipped. Look under your sold items. Find the transaction. Does it show the new foreign tracking #? Does it show , DELIVERDED. If yes, then tell the buyer to look around the property and see if the item was placed behind a bush . They should ask their family members if someone picked up the item and put it away and forgot to tell them. If they open a case, input the tracking # that shows delivered to their home (not the one to the EIS center.)
Ebay is the one that is going to refund. YOU DO NOT DO IT. A negative will also be removed.
I don't know if ebay will automatically refund them if they open a case . You do NOT do it. I don't know if you are supposed to contact Ebay too. I just sent out my 5th EIS package today. The other 4 arrived safely.
IF the buyer continues to be nasty, let them know that ebay reads your emails constantly because they think that you are doing off-ebay sales. That should cool them down a bit.
fivetoner
OP3 years agoThanks for your help. I really appreciate your knowledge.
So easy and hassle free international shipping it is! ðŸ˜
fivetoner