Ebay international shipping and ebay loding premature refund request without my permission
Hi
I ordered an item which arrived and only partially. It was shipped by ebay international shipping.
I talked to ebay about options and they lodged a refund/return request for me.
Then the seller responded and said there are other packages still on their way (3 more). The seller also said it is nothing to do with them and to take it up with ebay (shipping).
Ebay have asked me to return the partial shipment, by a date that is before the other parts of the order are due to arrive.
They have ignored my emails for the last week.
I was shafted by the fact that ebay said my order was complete and requested my feedback, i never realised there was multiple shipments to it, so reached out and asked questions, and one of their links died, and then they lodged refund for me without my request/permission.
How do you get them to respond to emails!?
Furthermore, if the time lapses they have given me to return partial shipment, it sounds like ebay will void any ability for me to get a refund if the other shipments don't arrive, which is not legit when they lodged it for me without my request or me having any understanding of what this meant around time frames and the other packages.
Shipping cost is high for the item to get to me, the item is high value, and so I am determined to try wait and see if the other parts arrive and make this work as lose money on exchange rates too if i return and get a refund (and unsurprisingly i actually want the kit, and it will only be of real use if i get all the shipments).
Why did ebay international send the 4 packages all via different carriers?
What is also confusing is ebay shows 4 shipments, but when you click on teh shipping details it shows 5 shipments, yet the seller only shipped 4. No response from seller or ebay on this.
What a mess. I expect no one has had a case like this before. How do you get ebay to respond? Is there a phone number - I can't find one anywhere? This is my biggest issue.
Thanks
janet9988
·3 years agoAre we talking about from ONE quantity listing where the seller had to send in multiple boxes?
OR did you purchase multiple items from several of the sellers listings?
octanepwr
OP3 years agoQuantity 1. Split up due to size weight.
martin2001
·3 years agoWith the system that ebay uses, they most likely they use various carriers to get the cheapest rates.
I wish you provided a little bit more information, e.g. when was the order shipped, did ebay provide separate tracking numbers for each order? What is the tracking number for their 5th order? Has a case been opened (by ebay) in the resolution center? Does it show a date when you are supposedly required to return the first item?
One mistake you made was to " talk" to ebay. Most of their staff is incompetent. You need to go thru the process outline in the "help" section and follow the steps exactly.
I would not return the first package before you get the rest. Otherwise it will be a total chaos.
If you do not receive the remaining items before within the time-frame provided by ebay when you purchased the item, file an item not recieved case for each tracking number separately. (BTW, go to the item page and make a screenshot of the estimated delivery dates, I wouldn't be surprised if they magically change later).
If you don' t receive your items and ebay is not properly responding, dispute the charge with your credit card company. This is why it is IMPORTANT not to talk to ebay but have everything recorded thru the messages so you have documentation when you file a dispute with the CC company.
Do not call ebay anymore, just follow the steps. Also do not communicate with the seller anymore.
octanepwr
OP3 years agoOrder shipped by seller to eBay international shipping straight after order.
Seller gave 4 tracking numbers. All confirmed delivered.
Ebay has 4 items listed but go to tracking and it has 5. I think the 5th must be a mistake somehow.
Item 2 and 3 appear to be in the country now.
Item 4 hasn't moved since 24th. Probably lost I guess but maybe just slow.
Oh yeah I am totally aware talking to them trying to do the right thing has screwed me.
They say I have to return it by 7th. But it says items not due till 10th. Duh...
I don't think there is option to request Item Not recieved per item, it seems to have been done overall the purchase? (Note purchase is one overall item only split into components due to size and weight)
I am hoping I can just get partial refund or they let me keep partial shipment.
Return costs would be more to whoever pays than the parts are worth and still a chance the 4th turns up (hopefully 2nd and 3rd arrive tomorrow as per notification from courier).
If that fails I would be happy with partial refund.
How can CC company help?
PayPal can, but they don't pay return shipping. So I'd lose more trying to do that anyway.
Stupid thing is no one can sell an incomplete kit. I could make it work by buying a few bits locally but obviously could me a lot more than was intended and some bits cant get locally.
Also **bleep** right about screenshots. One arriving tomorrow says already delivered...
octanepwr
OP3 years agoNo ability to request refund per item.
pjcdn2005
·3 years agoI could be remembering incorrectly but I thought I read that if an item needs to be shipped in more than once box than ebay international shipping (EIS) couldn't be used. The seller would be able to send the packages separately to the shipping depot but I don't think that ebay would forward all 4 of the packages. @wastingtime101 do you know if it is possible to send more than one package through EIS for one listing?
wastingtime101
·3 years agoYour understanding is the same as mine @pjcdn2005 . In the EIS terms of service it says items cannot be split between multiple boxes.
Since the OP confirmed this was 1 listing and not 4 listings, seller should have shipped in 1 box and if that wasn't possible they should have set up international blocks.
Can you provide more details @octanepwr ? Are you willing to share all the tracking numbers? It would help if we could see exactly what's going on.
Were all 4 packages forwarded to you after they arrived at the EIS hub in IL, or was only one package processed and forwarded?
Let's start there. Before I get into the return request, CS and all that, it would help to know exactly what's happening. Don't want to throw out a ton of info that may not be relevant.
octanepwr
OP3 years agoYeah so the worst part is they lodged the return claim for me without my permission... and if u cancel it you lose protection...
PBXGAF23A7B140806D5E is mystical 5th tracking number that isn't down as an item. Hasn't moved since 12th. Weight doesn't match any of the other packages.
The other one, 4th, left ebay Elk Grove Village Illinois apparentlyto international destination, no update since 24th. I thought if it failed on weight or size (it's on the ebay 42" size limit) it wouldn't have got that far.
Of course as it's Pitney Bowes you can't make an enquiry as a normal person.