ebay Global Shipping - Buyer reports item never arrived
A buyer in Australia ordered an item via ebays global shipping program (shipping from US). Tracking shows both delivery to the hub and to the the final destination (I cannot see the final destination details). Buyer has opened a case that the item never arrived. The support ticket only shows that ebay is reviewing the case. It's been over ten business days (15 total days) and no update. Support is AI and useless.
What's the best way to handle this?
3 comments
beautifuljewelrynyc
·3 weeks agoYou may let the buyer know that eBay is responsible for resolve the issue because you join the global shipping program. When you try to contact eBay through "chat with our automated assistant", you may say "I want to contact an agent." Then, it will connect you with a real person.
ryry-jj
·3 weeks agoIf it went eIS there is nothing for you to handle, you are done and out of the picture...it is eBay sole issue now, not sure you would get any updates, as again, nothing for you to do
eoma689485
·3 weeks agoYou sent it through eBay's EIS program, and your responsibilities ended when it arrived there, you do nothing, eBay is now responsible.