Dollar General FedEx drops points making their own rules?
Summary: juicydrupes shares their experience with dropping off a FedEx package at a Dollar General, noting a change in store policy regarding package size. shire123 and other participants discuss whether Dollar General has the autonomy to impose such restrictions, with some noting that individual drop-off points may have their own rules. tobaccocardyahoo comments on the space constraints faced by Dollar General stores, while eoma689485 explains that decisions can be made based on safety and operational capacity. ryry-jj highlights the dynamic between FedEx and Dollar General regarding their agreement.
Today, I took a package to my local Dollar General store to drop off a FedEx.
They are a FedEx drop point. I have had no issues dropping packages there.
I knew they had a 48 inch limit - understandable.
Today - the new policy is "if it fits on that shelf..." - and the cashier points to shelf at the other end of the counter.
Ok...not sure what that metric is.
Can they do that? I would assume this a matter of contractual obligation between FedEx and Dollar General, and Dollar General can not arbitrarily change the agreement.
Otherwise, closest FedEx hub is like 25 miles each way.
bolensparts-360
·1 month agoI had this happen but at a UPS drop off point, I always took in boxes no problem if one was larger they just put it on the ground One time I had a old grump lady who refused my box because it wouldnt fit on her little 12'' shelf I told her I bring these all the time here just set it on the ground she wouldnt have it and I never will set foot in there again as long as shes employed . My guess is results will vary depending on mental capacity of the employees .
ryry-jj
·1 month agoYes, they can...they can do whatever they want as far as accepting packages...as I'm sure they also wont take FedEx freight items either. Now, FedEx can also take away their ability to be a FedEx drop center as well. However, this all depends on what value Dollar General provides and who has the power as to who needs who more, and what the agreement between the two states.
eoma689485
·1 month agoThe reality:
While a corporate contract exists between FedEx and Dollar General, individual retail locations operate with severe constraints regarding floor space and storage safety.
So, If a store manager or cashier determines that large packages create a hazard or clutter behind the counter, they can refuse the package, as it violates their store's immediate operational capacity and may cause a safety hazard.
tobaccocardyahoo
·1 month agoI suspect they have the latitude to limit the amount of space they waste on these FEDEX dropoffs.
They are doing you a service since FEDEX Ground/Home is more likely to create after sale problems than any other major carrier, and making it clear you are getting what you pay for when you choose them based on lower cost.
Most Dollar Generals run with minimal staff, and very little space which is not filled with inventory, so this service is not a high priority in their stores.
juicydrupes
OP1 month agoSo they are doing me a favor by wasting space?
I've been dropping at this location for quite a while without issue.
shire123
·1 month agoI think they probably can. I don't believe the 48 inch rule is a FEDEX requirement either as I have taken larger packages to my FedEx dealer. So it appears that drop off points that aren't specific FedEx locations can impose some limits?
I believe "drop off" places can have their own rules. If an affiliate is an actual packaging business then the rules are different.
All of the above is conjecture on my part.
juicydrupes
OP1 month agoThey have a FedEx sign in the door. And are on the FedEx website
shire123
·1 month ago@juicydrupes Being on their website or on a map doesn't mean a thing. As others have stated it seems that individual sites can make their own rules for being a drop off location.
juicydrupes
OP1 month agoYes, it seems that way.