DHL Global Forwarding tracking not updating order

Had a customer use DHL Global Forwarding and the tracking number is not updating the order, just stuck at "shipped" status. I selected DHL Active Tracing (Freight) as the option when I entered the tracking#. Also tried a couple other DHL options with no luck. Does anyone know if ANY of the DHL options work for a global forwarding tracking#?

northerncontrolswarehouse

891 View listings

Posted 10 months ago·Last reply 10 months ago

4 comments

Unavailable member

·10 months ago

Their profile isn't available.

Nevermindâ€¦comment deleted.

marnotom!

·10 months ago

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@ebooksdiva wrote:

If you donâ€™t receive the item one day past the estimated date of delivery you can open an item not received case.

From what the OP is posting, I think they're the seller, not the buyer, @ebooksdiva.

@northerncontrolswarehouse, I suspect that scan events for freight shipments are far and few between. Maybe check the tracking on a third party site (I like Parcelsapp) to see if there are scan events that haven't been transmitted properly.

northerncontrolswarehouse

OP10 months ago

891 View listings

We're the seller. It's tracking just fine on the DHL site and there's been multiple scan events. No results on Parcelsapp though which is interesting.

marnotom!

·10 months ago

10 View listings

@northerncontrolswarehouse wrote:

We're the seller. It's tracking just fine on the DHL site and there's been multiple scan events. No results on Parcelsapp though which is interesting.

I'm not sure what your question is, then.