DEALING WITH UPS DAMAGE TO AN ITEM I SOLD | Shipping

rainbokatchr · 2024-05-01T20:12:23.174000Z

I'm in Oregon and sell classic car parts on eBay, and I recently sold a rear window (from a '65 Galaxie) to a buyer in Texas for $250 plus $130 shipping. The buyer told me ahead of time that they had made two previous attempts to buy identical glasses, and both times the shipper broke them, and they talked about this recurring experience being a "nightmare." And I asked what shipper was used, and they never answered me (I would assume it was UPS). Well I shipped the glass (via UPS shipping bought on eBay) and wrapped it per my best practices (7 layers of thick & heavy cardboard, which has always worked before), and per the tracking number, it arrived at their location only to be broken at the very end of the trip. Sounds like more than a coincidence, like the local UPS driver is intentionally breaking things for that customer. Well the customer refused to accept the package, and again per the tracking number, UPS discarded the package and contents. And now the customer wants their money back (from me). And their nightmare has now turned into my nightmare. And I contacted UPS and they said they had done an "internal investigation" and had determined that the item had been inadequately packaged and they wouldn't cover the cost (although I could attempt an "appeal" of that decision if I so chose). But now the evidence has been destroyed, and also UPS never contacted me, although the tracking number stated that they would be notifying the shipper (I had to contact THEM). So, my question is, where do I go from here? As a small-time seller, this would represent a huge financial loss for me if I had to shoulder it, and I don't feel that a (apparently) unscrupulous and irresponsible company like UPS should be able to get away with this.

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DEALING WITH UPS DAMAGE TO AN ITEM I SOLD | Shipping | eBay Community