Buying & SellingChevronRightIconShippingChevronRightIconCustomer Wants a Different Shipping AddressThe customer has requested a change of the shipping address. How should this be handled?dennmeyer447View listingsPosted 2 years ago·Last reply 2 years ago 2 commentsComment Newestmr_lincoln·2 years ago5086View listingsHi @dennmeyer In addition to the reply from @kensgiftshop MAKE SURE you communicate with your Customer before taking action unless they do not respond within your Handling time. Don't just Cancel on them without communicating. kensgiftshop·2 years ago389View listingsFirst, make sure it is the buyer wanting the address changed and not some scammer claiming to be the buyer.If it is the buyer, cancel the order as a problem with the buyers address, then relist and they can buy using their correct address.If it's a scammer, add them to your BBL.
mr_lincoln
·2 years agoHi @dennmeyer
In addition to the reply from @kensgiftshop MAKE SURE you communicate with your Customer before taking action unless they do not respond within your Handling time. Don't just Cancel on them without communicating.
kensgiftshop
·2 years agoFirst, make sure it is the buyer wanting the address changed and not some scammer claiming to be the buyer.
If it is the buyer, cancel the order as a problem with the buyers address, then relist and they can buy using their correct address.
If it's a scammer, add them to your BBL.