Combined Shipping Only Works Sometimes?
I have the same combined shipping rule set on all my items, and it works some of the time. But time and again I'll have to refund shipping to a customer for being overcharged. What's strange is, let's say a customer places an order consisting of 10 items. According to my shipping rule, they should only be charged once for shipping. But what happens is they might be charged twice or three times. This is so odd to me, because it combines some of the shipping, or they'd be charged 10 times.
According to what customer feedback has said, this happens whether they buy through the app or use a PC. I've seen other customers place an order of the same number of items and everything works how it should, while someone else will get overcharged. It's as if certain items just don't follow the rule and others do, and if the buyer happens to pick those they get overcharged.
Has this happened to anyone else?
Thanks.
niji-10
OP2 years agoOne that I know for sure it's happened with is: "Lego - Minifigure Hair - Female Dark Brown Straight Long"
But it's far from the only one with issues.
pjcdn2005
·2 years agoWould you be able to give an example of one or two listings that you've had that happen with.