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Combined shipping isn't calculated correctly (it's charging my customers more than it should)
Hi,
I seem unable to figure out how to get combined shipping to calculate correctly. For example, I have 3 listings for sale, each of which weights 13 ounces when sold separately. My customer wants to purchase 3 of these items. Shipping from my zip to my customer's zip is $5.90. Combined shipping isn't taking the weight into effect. It is just adding $5.90 for each item for a combined shipping rate of $17.70. The actual rate should be about half that. I have the "apply my calculated shipping" rule checked off for each item and have a rule setup that is supposed to subtract 6 ounces per item. It's obviously not doing any of those things and is just adding the First Class shipping rate per item instead of calculating based on the weight of the items. Any suggestions for what I might be doing wrong? Thanks in advance.
Example items: https://www.ebay.com/str/seibertronstransformersandmore?_sop=10&_dmd=2&rt=nc&pub=5574891718&_bkw=go+bots+playskool
Screenshots attached!
seibertron
OP5 years agoI spoke with eBay US last week about this issue. Apparently it's a known problem and there are a lot of tickets open for this issue (or there have been a lot of reports about it ... I didn't ask to clarify).
Anyone have a work around?
kh-stanley1
·3 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
southern*sweet*tea
·5 years agohttps://www.ebay.com/ship/prf
Make sure you allow combined payments. If you don't do this, everything will be separate.
Under calculated shipping rule, set to combine all weights.
This is how I had mine set when I had combined shipping, and it worked pretty well.
seibertron
OP5 years agoIt doesn't look like your shipping is working properly either. I just added the two dime store dolls that you had in your store. eBay just added the cost of shipping twice instead of calculating the shipping. Shipping was $3.95 for each doll. Combined shipping is $7.90 ($3.95 x 2).
https://www.ebay.com/itm/Dime-Store-Toy-Jointed-Poseable-Brunette-Doll-In-Cellophane-Hong-Kong-1960s/402278166655?hash=item5da9a5b07f:g:kPUAAOSwkV5abVEF
https://www.ebay.com/itm/Dime-Store-Toy-Jointed-Poseable-Blonde-Doll-In-Cellophane-Hong-Kong-1960s/402312545687?hash=item5dabb24597:g:ceMAAOSwj1habU7e
penelopes-pitshoppe
·3 years agoHello,
I am having the same issue and I have lost sales over it. If you list an item that can be shipped first class for one it’s fine. It’s when the buyer buys 2 or more that the first class shipping doubles, triples, etc. If they buy more than 1 and it’s pushes the weight past a pound, the first class option should not be available. That is not the case. The other shipping methods calculate properly but the buyer is only focused on first class because that is what comes up first.
I hope you found an answer.
Thank you!