Cancel shipping label and re-purchasing with added insurance

I am a seller and someone bought two things for me so eBay combined the shipping. I already printed out the shipping label QR code but I want to cancel it. Add insurance and then re-purchase it but when I go to manage my shipping if I cancel it it looks like I'm canceling the entire order and I don't want that. I just wanna cancel the shipping label. Add the insurance and then re-purchase it. I need help. Thank you

gusser322012

46 View listings

Posted 8 months ago·Last reply 8 months ago

2 comments

wastingtime101

·8 months ago

0 View listings

@gusser322012

To cancel a shipping label purchased through eBay, go to Seller Hub > Orders > Shipping Labels or My eBay > Shipping Labels, find the label and select Cancel from the Actions drop-down. The cancel option is available for 28 days.

It typically takes between 7-21 days to receive a refund on an unused, voided label as the carrier wants to make sure the label isn't used. You'll see refunds on your original source of payment (eBay funds, bank, credit card, etc). More details & cancellation exceptions are explained on the eBay help page.

mtgraves7984

·8 months ago

2740 View listings

Seller Hub/Orders/Shipping labels.

Find the label you want to cancel and use the drop-down menu (to the left) to 'Void label'. Then, purchase another. ðŸ™Œ

Note that if USPS, it takes about 3 weeks to receive your refund. Good luck.