Can Someone Help Me Understand eBay's Global Shipping Program | Shipping

record-broker · 2023-04-03T17:43:08.449000Z

Hello fellow eBayers. I was automatically enrolled in eBay's Global Shipping (aka International Shipping) program and it's been a very confusing process so far. Before the program kicked in, I would guesstimate package measurements and weights and then reimburse the buyer for any shipping differences. However, with the new program, the buyer pays eBay directly for international shipping and I have no control over reimbursement. To use a recent order as an example...the listing was for 23 vinyl records, which was sold to a buyer in Canada. I guesstimated the weight to be 20 pounds but it only came out to around 14-15 pounds. I contacted eBay asking how the buyer could be reimbursed for any differences and the first customer rep told me that eBay would handle reimbursements while the second customer rep told me they wouldn't. Then I touched base with the buyer to discover they only paid around $30 for shipping, which in and of itself doesn't make any sense. Normally, a 20-pound package (which is what the buyer paid for even if the weight was wrong) from the USA to Canada would cost upward of $100 and that's not to mention the $10 cost of my shipping the package to eBay's shipment hub, which I presume was incorporated into the shipping total. With all this in mind, can anyone out there help with the following questions: 1) Why did a package weighing 15-20 pounds only cost the buyer $30 in shipping when they lived in Canada? 2) In a scenario where a buyer overpays for shipping, how can I get them reimbursed for any differences in the shipping cost when that amount was never paid to me but to eBay? 3) On a separate order to the UK, I was apparently charged a "customs fee"--why was I charged this fee when I live in the USA? 4) What if I'd put an estimated weight of just 5 pounds for the package of 23 records? Who pays the difference when eBay ships the heavier package to Canada at a rate much higher than what the buyer initially paid? I have so many questions about this program and the customer representatives haven't been very helpful at all. They often contradict one another and don't seem to have answers to relatively simple questions. The program itself was thrust upon me and I have 100s of listings with guesstimated weights and measurements. Can anyone out there help?! Thanks in advance.

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Can Someone Help Me Understand eBay's Global Shipping Program | Shipping | eBay Community